Michael Queen

My recent experience was flawless! Christian was professional and very helpful. Jon (Jake’s) brother has gone above and beyond since I test drove my new Jeep in September. He immedia Christian was professional and very helpful. Jon (Jake’s) brother has gone above and beyond since I test drove my new Jeep in September. He immediately gets back to me with any questions I have and sorts out any issues. Kim in service has also been fantastic. Thank you! o|||||||o More

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I took my Chrysler to be repaired to the Chrysler dealership in surprise, Az. The mechanics are well trained and experienced, and always respectful, keeping me informed of the work progress. dealership in surprise, Az. The mechanics are well trained and experienced, and always respectful, keeping me informed of the work progress. More

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They did a wonderful job to my jeep i ,appreciate that. Thank you for your service on my jeep. Thank you for your service on my jeep. More

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Professional, great customer service from the service department keep up the great work it shows department keep up the great work it shows More

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I have bought 4 jeeps from Jerry and had a wonderful experience by dealing with him He knows what he is talking about and very courteous. Will return when ready to buy another Jeep from Jerry Aweso experience by dealing with him He knows what he is talking about and very courteous. Will return when ready to buy another Jeep from Jerry Awesome sales person More

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Michael Queen is shady he tried to make me spend $1,300. 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn' 00 more than I had to spend to fix my car, he lies about repairs needed. Thank god I have mechanic friends to guide me. That's the only reason I didn't get taken. Michael should not be working there I hope he has not ripped anyone else off. If you deal with anyone over there use Tom he helped me get my car going, super good guy. More

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Totally disappointed! Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Thursday or Friday before they would even look at it to diagnose the problem. (the passenger side window had fallen into the door) What the heck was the "appointment" for? Why didn't they just tell me you no longer need nor want my business. Oh wait! they just did! More

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Good Afternoon, I tried the dealership for the first time since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolu since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolutely, After the service was completed I was asked for the credit card and I asked again about using my Jeep points. A different service advisor stated it is a customer program. I showed both advisors the website for my jeep card states to request the service manager or sales manager to assist with the points. The 2nd service advisor gave the 1st advisor a phone number to call. 20 minutes later they both came up and stated the points could not be used because they missed the call center by 2 minutes. I stated, take my information, (they had already run my credit card and then reversed the charges once) and get it resolved on Monday. The 2nd advisor with the beard stated they could not do it. I asked why not you can just give me another refund on Monday after you sort out the points issue. The 2nd advisor stated refunds are only given on the day of the service. The 2nd advisor was quick to let us know, if we didn't like it, we could leave our jeep and come back Monday. Not really an experience anyone should have to go through. Judd, I would like for you to look into this and figure out 1. why was this not addressed on Saturday, especially since it was made clear upfront the points were to be used. 2. Why does Service Advisor 2 (short guy with Beard and red shirt on Saturday) think it is ok to speak to customers in this manner. 3. Educate the employees. These points are a great retention tool to help drive business to your store. Why make the customer jump through hoops? More

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Michael provided great customer service answered all our questions and is very knowledgeable with any questions about our vehicle. questions and is very knowledgeable with any questions about our vehicle. More

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Mike Queen is a great service writer! Very informative and honest! Will be coming back again! Very informative and honest! Will be coming back again! More

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