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Melissa Sutton

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

BIRTH PLACE: PHOENIX PREVIOUS OCCUPATION: INSURANCE AGENT HOBBIES: RUNNING AFTER MY KIDS

5.0

194 Reviews

BIRTH PLACE: PHOENIX PREVIOUS OCCUPATION: INSURANCE AGENT HOBBIES: RUNNING AFTER MY KIDS

Dealership Experience

7 yrs, 8 mos

Industry Experience

25 yrs, 8 mos

5.0

194 Reviews

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194 Reviews of Melissa Sutton

April 03, 2022

Dealership Rating

Employee Rating

My oil change was done in 40 minutes! Super fast! I book an appointment online and Melissa takes great care of my car every time. I am so appreciative, thank you!! Super fast! I book an appointment online and Melissa takes great care of my car every time. I am so appreciative, thank you!! More

by Sandra L.

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 05, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave us a review. Our team was happy to have been efficient and gotten the services your vehicle needed. Please let us know if there is anything else we can do for you in the future. - Rick Trinkl, General Manager

March 24, 2022

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Employee Rating

Had a great experience today with the service dept. Melessa always takes good care of my issues. Melessa always takes good care of my issues. More

by wrivas6345

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 24, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future. - Rick Trinkl, General Manager

March 24, 2022

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Employee Rating

Took my car in for service and was a great experience! Melissa is awesome as usual! Melissa is awesome as usual! More

by Don Schouten

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 25, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for bringing in your vehicle. Our team was happy to have been able to provide your vehicle with the service it needed. We really appreciate your review and hope to see you again soon. - Rick Trinkl, General Manager

March 16, 2022

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Employee Rating

I had appointment on 7 of March at 8. 00am.I waited from 8.00am till 12.00 without any information about my car.Disaster,The person Melissa Sutton is so confused and unprofessional that I 00am.I waited from 8.00am till 12.00 without any information about my car.Disaster,The person Melissa Sutton is so confused and unprofessional that I don’t even to say more. Technical department did a great job. Stela Munro More

by stelamunro

Customer Service

Quality Of Work

Recommend Dealer

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May 21, 2024 -

Larry H. Miller Hyundai Peoria responded

I am extremely sorry to hear that you had a disappointing experience with our dealership on March 7th. Waiting for over 4 hours without any updates or information about your car is unacceptable, and I apologize for the inconvenience and frustration this caused. I have spoken to Melissa Sutton, and I understand that she fell short of providing the level of service you expected. I want to assure you that we take this situation seriously and will address the issue with Melissa. We will also provide additional training to ensure that our representatives are better equipped to manage appointments and keep customers informed. Please let me know if there's anything else we can do to improve your experience with our dealership. Your satisfaction is our top priority, and I'm committed to ensuring that we meet your expectations. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

January 27, 2022

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Employee Rating

I was very pleased with the sales staff when I purchased my Elantra about 3 years ago. The Service Department, as a whole, has been very good but Melissa is never available to answer the phone and never ca my Elantra about 3 years ago. The Service Department, as a whole, has been very good but Melissa is never available to answer the phone and never calls back. More

by barrys6544

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dshon Warren

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Jan 27, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for your review. We are happy to see that your over all experience was a good one. It's unfortunate to hear you are having a hard time reaching our service department. please give us a call if you have and questions or concerns. - Rick Trinkl, General Manager, (480) 887-8450

December 20, 2021

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Employee Rating

Outstanding Service. I was scheduled for a oil change and tire rotation, there was a recall notification that I was allowed to get done while I was there. I appreciate the Great Customer Service. Melissa is tire rotation, there was a recall notification that I was allowed to get done while I was there. I appreciate the Great Customer Service. Melissa is a asset to your business. Thank you so much for your professionalism. More

by UPSracing88

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 20, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

December 11, 2021

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Employee Rating

Always get great service from LMH. Car was washed outside also. A plus! Quick and friendly also. A plus! Quick and friendly More

by judy_schmidt2003

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Castleman

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Dec 13, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

December 05, 2021

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Employee Rating

Melissa is our SA and she is the best!!!! She is friendly, professional, knowledgeable, and returns your calls...We are so lucky she is our service advisor! friendly, professional, knowledgeable, and returns your calls...We are so lucky she is our service advisor! More

by fpatton955

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 06, 2021 -

Larry H. Miller Hyundai Peoria responded

December 03, 2021

Dealership Rating

Employee Rating

Was quick and friendly. Melissa in the service department is great. Very satisfied with the service. Will return to this dealership when I’m ready to buy Hyundai the Santa Cruz. 😁. Keep up the fantabulous w is great. Very satisfied with the service. Will return to this dealership when I’m ready to buy Hyundai the Santa Cruz. 😁. Keep up the fantabulous work. 👍 More

by choctaw555

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 06, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

November 24, 2021

Dealership Rating

Employee Rating

The wrong address was put in for Lyft. After 30 minutes, I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It’s been awful service for years. I expected better with a different advisor.still ugly. Raring my customer experience = ZERO. More

by Still NOT Good!

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Ashleigh Ray, Mark Castleman, Dustin Yinger , Dirk Dunham, Ana Nadjalin, The only good service person you had left about 5 years ago.

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May 22, 2024 -

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear that you had a terrible experience with Lyft, including incorrect address information and a delayed ride. I can imagine how frustrating and disappointing that must have been. I want to assure you that we take your concerns seriously and are committed to providing a better experience. I apologize for the mistakes made by our team and the inconvenience it caused. I understand that you were expecting a better experience with our new advisor, and I'm sorry that we fell short of that expectation. I want to assure you that we are constantly working to improve our service and address any issues that may arise. Regarding your concerns about the driver's behavior, I apologize for any inconvenience or disrespect caused by the driver's statement. I will make sure to pass on your feedback to our team, and we will work to ensure that our drivers are providing the best possible service. Regarding your overall rating of your customer experience, I'm truly sorry to hear that it was zero. I want to assure you that we value your feedback and would like to make things right. We would like to offer you a complimentary ride or a discount on your next ride as a gesture of goodwill. If there's anything else we can do to improve your experience, please don't hesitate to let me know. We appreciate your feedback and will do our best to provide a better experience in the future. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382