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Mark Castleman

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

4.6

175 Reviews

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

Dealership Experience

6 yrs, 8 mos

Industry Experience

15 yrs, 8 mos

Languages Spoken

English

4.6

175 Reviews

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175 Reviews of Mark Castleman

February 13, 2023

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Employee Rating

Fantastic staff! Dealership was clean & customer oriented. I will definitely go back for future service Dealership was clean & customer oriented. I will definitely go back for future service More

by Dialdl

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashleigh Ray, Melissa Sutton, Dustin Yinger, Amanda Neitzel, Josh Wells , Ana Nadjalin

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Feb 15, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for your wonderful feedback. Our team works hard to make sure each customer is happy with their purchase, and it's great to hear that we were able to meet your needs. We hope that you will come back to see us soon. - Rick Trinkl, General Manager

February 08, 2023

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Had a very good experience at the Hyundai dealer on Bell road.Mark was the service advisor. I had an oil change ,tire rotation, and car wash. very good experience... Joe Santella road.Mark was the service advisor. I had an oil change ,tire rotation, and car wash. very good experience... Joe Santella More

by joe santella

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Service Time

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Recommend Dealer

Yes

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Feb 12, 2023 -

Larry H. Miller Hyundai Peoria responded

Your positive feedback means a lot to us. Our team strives to create a personalized and satisfactory experience for each customer, and it's great to hear that we were able to do that for you. We hope to see you back soon for all your automotive needs. - Rick Trinkl, General Manager

February 02, 2023

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Very thorough. They kept me informed of the progress throughout the afternoon. Sorry these are the only words I have to offer They kept me informed of the progress throughout the afternoon. Sorry these are the only words I have to offer More

by Akazmaloney

Recommend Dealer

Yes

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Feb 05, 2023 -

Larry H. Miller Hyundai Peoria responded

We are so pleased to hear that you had a positive experience with us. Our goal is to provide the best customer service and a seamless buying process. It's great to hear that we were able to do that for you, and we hope that you will come back to see us again soon. - Rick Trinkl, General Manager

February 02, 2023

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Mark went above and beyond. The hood lifters in my car failed. I got a set at a part store and Mark installed them for me. He said it was no problem to do so. Hats off for Mark The hood lifters in my car failed. I got a set at a part store and Mark installed them for me. He said it was no problem to do so. Hats off for Mark. More

by mbeck8700

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Recommend Dealer

Yes

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Feb 04, 2023 -

Larry H. Miller Hyundai Peoria responded

We are thrilled to hear about your experience at our dealership. Our goal is to provide the best customer service possible, and it's great to know that we were able to meet your expectations. We look forward to serving you in the future. - Rick Trinkl, General Manager

February 01, 2023

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I came in with very little time to spare and Mark was able to get me in and out! He very polite and professional. Thank you Mark able to get me in and out! He very polite and professional. Thank you Mark More

by tinahouse77

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Recommend Dealer

Yes

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Feb 03, 2023 -

Larry H. Miller Hyundai Peoria responded

We are delighted to hear that you had a positive experience at our dealership! Your satisfaction is of the utmost importance to us and we're thrilled that we could meet your needs. - Rick Trinkl, General Manager

January 28, 2023

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Great service I was very pleased with my service writer. Mark listen to my concerns and when I picked up car mark directed to my car. Mark listen to my concerns and when I picked up car mark directed to my car. More

by jerry49

Sales Price Transparency

Recommend Dealer

Yes

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Jan 31, 2023 -

Larry H. Miller Hyundai Peoria responded

We take pride in providing exceptional customer service, and it's great to hear that we were able to meet your needs. - Rick Trinkl, General Manager

January 28, 2023

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Mark is always a pleasure to work with , I love this dealership and the service . Bought 4 of my Hyundais here and serviced them here for a reason . dealership and the service . Bought 4 of my Hyundais here and serviced them here for a reason . More

by placebojules

Sales Price Transparency

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Recommend Dealer

Yes

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Jan 31, 2023 -

Larry H. Miller Hyundai Peoria responded

Your satisfaction is our top priority, and we're grateful for your positive review. - Rick Trinkl, General Manager

January 27, 2023

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This dealer is clean and professional. Mark is a very capable and professional service advisor. Good job. Mark is a very capable and professional service advisor. Good job. More

by jrpotts

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Recommend Dealer

Yes

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Jan 29, 2023 -

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Rick Trinkl, General Manager

January 18, 2023

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Mark was super nice and accommodating during my visit. I highly recommend using his services! I highly recommend using his services! More

by Meaganfontana1217

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Recommend Dealer

Yes

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Jan 21, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

January 18, 2023

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When I went here several months ago for service I did not have a good experience; they kept me waiting a long time and were very disorganized. This was after years of being a customer, but my regular Service have a good experience; they kept me waiting a long time and were very disorganized. This was after years of being a customer, but my regular Service guy had left. I went there yesterday and worked with Mark, who was exceptional! Everything went perfectly and I barely had any wait time at all. They also got my car done sooner than I expected. I will continue going and specifically ask for Mark! More

by Barbara

Service Price Transparency

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Recommend Dealer

Yes

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Jan 21, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to write this review. Our team was grateful to have given you a wonderful experience at our dealership. We really appreciate all our customers and strive to deliver truly exceptional customer service. We look forward to doing more business with you in the future. - Rick Trinkl, General Manager