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Ashleigh Ray
Ashleigh Ray at Larry H. Miller Hyundai Peoria

Ashleigh Ray

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

4.8
233 Reviews

BIRTH PLACE: SCOTTSDALE, AZ PREVIOUS OCCUPATION: SERVICE BDC HOBBIES: SOFTBALL, CAMPING FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE PEOPLE I WORK WITH. FAVORITE MOVIE(S): HARRY POTTER

Dealership Experience

7 yrs, 8 mos

Industry Experience

11 yrs, 8 mos

4.8

233 Reviews

233 Reviews of Ashleigh Ray

April 24, 2022

Dealership Rating
Employee Rating

Ashleigh is always friendly, helpful and goes the extra mile to get things done right. More

by ElantraGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for leaving us a review. We are glad to have provided a helpful and friendly dealership experience. I will make sure they get the recognition they deserve. Please come see us again if there is anything else you need. - Rick Trinkl, General Manager

March 25, 2022

Dealership Rating
Employee Rating

Good dealership. I like working with my advisor, Ashleigh. She has been great to work with. More

by JB N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future. - Rick Trinkl, General Manager

March 23, 2022

Dealership Rating
Employee Rating

I took my car in yesterday for a diagnostic and it ended up needing an air compressor. Ashleigh provided me with excellent service, she was very helpful and made my experience amazing. She was able to get m More

by Missangie1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Rick Trinkl, General Manager

March 18, 2022

Dealership Rating
Employee Rating

Customer Service team does'nt seem to understand customer service concept. Absolutely non existent with our rep More

by dailindiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 21, 2024

Larry H. Miller Hyundai Peoria responded

I am deeply sorry to hear that you have not received the level of customer service you expect from our team. It's unacceptable that our representatives did not meet your needs and failed to provide a satisfactory experience. I want to assure you that we take your feedback seriously and are committed to providing exceptional customer service. It's clear that we fell short in this instance, and I apologize for the inconvenience and frustration you've experienced. I'm going to speak with our customer service team to ensure that they understand the importance of empathy, active listening, and resolving issues promptly. We will re-train our team to provide a more personalized and attentive experience for our customers. In the meantime, I'd like to offer you a gesture of goodwill to make up for the poor experience. Would you be willing to speak with me directly to discuss your concerns and how we can better serve you in the future? Please let me know if there's anything specific we can do to improve your experience with our team. Your satisfaction is our top priority, and I'm committed to ensuring that we meet your expectations. Thank you for bringing this to our attention. Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

February 22, 2022

Dealership Rating
Employee Rating

I had need for emergency service for a stalled vehicle, that needed to be towed to the dealership. It turns out that a part failed and required a replacement. Fortunately, the service call and the part r More

by GMAN
Recommend Dealer
Yes
Feb 23, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

February 15, 2022

Dealership Rating
Employee Rating

Jake went above and beyond our expectations. He's detailed oriented and very knowledgeable! We Highly recommend him and his staff, they're great people to work and will definitely recommend fami More

by Alejandroadrian38
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marisa Balderaz, Jake Ventimiglia , Renee Nicely

Feb 16, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for your great review! Your positive recommendation is really appreciated! We are happy to have provided a knowledgeable and professional sales experience. Come back to see us again soon. - Rick Trinkl, General Manager

December 17, 2021

Dealership Rating
Employee Rating

My Service Advisor is Ashleigh Ray and she does everything perfect in my opinion. When I got there she let me do an "Add-On" which was not discussed prior to my appointment and handled it. It inv More

by dnarcross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for that great review! Our team was happy to take care of you and your new vehicle. I will make sure they get the recognition they deserve. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Rick Trinkl, General Manager

December 06, 2021

Dealership Rating
Employee Rating

Ashleigh did a great job as SA and got the car taken care of quickly and professionally. Very satisfied! More

by ernstdf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 07, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for the five-star rating. I will make sure they get the recognition they deserve. We are happy to have earned your recommendation. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

November 30, 2021

Dealership Rating
Employee Rating

Great customer service, honest & easy purchase process. Austin was a great salesman, would definitely return to this dealership. Thanks for everything! More

by Chad J.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Alves, Edgar Gallegos , Austin Tafoya

Dec 01, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

November 24, 2021

Dealership Rating
Employee Rating

The wrong address was put in for Lyft. After 30 minutes, I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It More

by Still NOT Good!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mark Castleman, Melissa Sutton, Dustin Yinger , Dirk Dunham, Ana Nadjalin, The only good service person you had left about 5 years ago.

May 22, 2024

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear that you had a terrible experience with Lyft, including incorrect address information and a delayed ride. I can imagine how frustrating and disappointing that must have been. I want to assure you that we take your concerns seriously and are committed to providing a better experience. I apologize for the mistakes made by our team and the inconvenience it caused. I understand that you were expecting a better experience with our new advisor, and I'm sorry that we fell short of that expectation. I want to assure you that we are constantly working to improve our service and address any issues that may arise. Regarding your concerns about the driver's behavior, I apologize for any inconvenience or disrespect caused by the driver's statement. I will make sure to pass on your feedback to our team, and we will work to ensure that our drivers are providing the best possible service. Regarding your overall rating of your customer experience, I'm truly sorry to hear that it was zero. I want to assure you that we value your feedback and would like to make things right. We would like to offer you a complimentary ride or a discount on your next ride as a gesture of goodwill. If there's anything else we can do to improve your experience, please don't hesitate to let me know. We appreciate your feedback and will do our best to provide a better experience in the future. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

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