This dealership’s service department has incompetent technicians, lied to me boost their service bills, and damaged my vehicle.

Downtown Chrysler: A Monument to Terrible Service Downtown Chrysler has pushed me to my limits, and it's high time I share my excruciating experiences to warn others about the abyss of customer service incompetence. My first taste of their ineptitude was a previous visit when I brought my vehicle in for a "Daytime Running Light Out" warning, along with an overdue oil change. To my dismay, when I picked up the car, the warning light still taunted me, as if the mechanics had simply ignored it. Moreover, they failed to reset the oil usage, so I continued to receive overdue oil change alerts despite the recent service. My latest ordeal with this wretched establishment began on Tuesday, September 5th, when I called to book an appointment for yet another warning light, this time concerning the shifter. I brought my vehicle in the next day, and by Thursday morning, they informed me that they needed to order a part. To add insult to injury, they casually mentioned my car might not be ready for the weekend, leaving me stranded. In response, I requested a courtesy vehicle or a rental. They assured me it would be arranged. Friday rolled around, and my assigned service advisor mysteriously disappeared, ignoring my inquiries about the courtesy vehicle. Frustrated and desperate for transportation for my birthday weekend, I reluctantly rented a car myself. It took a whole week for them to return my vehicle to me on Wednesday, September 13th. While the service manager apologized and promised to refund my rental fees, another week passed without a word from Downtown Chrysler. I left messages for the elusive service manager, only to be met with silence. When I finally reached him, he cited personal issues as an excuse for his negligence, conveniently overlooking my predicament. Once again, he pledged to refund my rental fees promptly. Another Friday came, and with no refund in sight, I escalated my complaint to the General Manager, who, after expressing his remorse for their failures, pledged to expedite my refund. He assured me that I would receive it within a few days. A torturous week elapsed, and I grew weary of waiting. When I contacted them, the GM claimed that Finance had reached out to obtain my banking information for a direct deposit. I informed him they failed to do so. I had had enough and refused to disclose any financial details. Instead, I demanded a physical check. As of now, they allege said check is on its way, but given Downtown Chrysler's track record, I won't hold my breath. In conclusion, I implore you, under no circumstances, to entrust Downtown Chrysler with your service business. Their incompetence knows no bounds, and they certainly don't deserve your patronage. Regarding reviews, they owe me stars for my extraordinary patience in not sharing this nightmare sooner.

A truly amazing vehicle delivered to my door in Thunder Bay. All the staff I spoke with were professional, courteous and caring. Sales Consultant, Ankit Rishiraj, took care of all the details of the deal for me and was a real pleasure to work with. Thank you everyone at Downtown Chrysler, Dodge, Jeep, Ram. I wouldn't hesitate to recommend your dealership to my family and friends. David Carniato

Bought a new set of summer tires for my 300 and they kindly stored my winter tires for free. Courtesy pick up and drop off through Uber, which they also arranged. Positive experience with service department - Jalil and Sakishna at the desk, and the installers. Parts department was also previously helpful when assisting me with ordering the tires. Electronic on line appointment system is also handy. Everything completed in a timely, friendly, professional manner.

This dealership failure to communicate, accept responsibility and find solutions for customers is appalling. My new Jeep is been parked in their lot for one month now due to a recall and faulty parts from the manufacturers and they’re not able to find me a renter vehicle!? Toronto is a big city and they can’t find me a car to rent!? They’re not missed in there dealing, customer service is worst the dealership obviously it’s the culture. Find another truck do not buy a jeep, there’s other options in the market

Normally, I don't leave reviews, but I think it is worth noting that Adonis Rosalle, Charles Gordon, and Alex Yau made every effort to answer my questions, and strive to provide a great service. Even Mario Wong stepped in to answer a couple of questions. They were all friendly and were very candid about the process and their price. They also accommodated my timing to see the vehicle, test drive it, and pick it up, as they they were aware that I didn't live near by. Furthermore, Adonis went the extra step by following up a couple of days after the purchase to ensure everything was satisfactory.