Volvo Cars Princeton - Service Center

Irresponsible Service Advisor, I had a flat tire, I called Princeton Volvo made an appt to bring the car in. I let them know I had purchased a Dynamic Wheel Max Warranty when I purchased the car from called Princeton Volvo made an appt to bring the car in. I let them know I had purchased a Dynamic Wheel Max Warranty when I purchased the car from Volvo. I changed the tire and nervously drove 22 miles on donut tire to the dealer. I was surprised they didn’t offer roadside assistance. When I arrived, I checked in and told them the tire was in the trunk. As I was leaving, I reminded them again about the warranty. The service advisor Brian handed me the keys back and said "they do not deal with third party companies". I said, “When I made the appt 1 hour ago you did. I purchased the car at a Volvo dealer who sold me the warranty so it’s not a third party sale". He never offered a solution or help or anything. I was dismissed! I went out to my car and called the dealer I purchased the car from, located 60 miles away. They stated Princeton Volvo absolutely should accept the tire service. I went back in asked for the service manager, they said he was out. I spoke with Brian again. I mentioned the information the Volvo dealer provided. He said, "It’s nice of them to tell me how to do my job". then walked out into the service bay area. His actions and demeanor where nothing like I have experienced in all my years of servicing cars with Volvo. He was certainly non on script for Volvo customer service. He didn’t offer to help or even look at the tire. I was frightened to drive the donut tire an additional 60 miles for service. I left shaking and afraid. Knowing you shouldn’t drive over 50mph on the tire it was not an easy task to get all the way to Summit NJ. However once there the other dealer promptly fixed my tire and I was on my way in less than half an hour. While I was driving someone from Princeton Volvo called and said if I wanted to come back they would look at the tire but they would need to hold the car for up to a month until they received payment from the tire warranty. Ridiculous. the tire needed a patch. We are talking about a tire patch, really you need to hold the vehicle for a 30 days. He asked what he could do to make the situation better I suggested he send me a service survey. He said that is not possible. I had been servicing my Volvo XC60 and Princeton but NEVER again. Their service advisor Brian is in serious need customer service skills training. More

Brian Kennedy, who has not been reviewed here, is one of my service advisors who graciously took over for Emerson Cambara, with whom I have also enjoyed working- was out sick. He assisted me with some ver my service advisors who graciously took over for Emerson Cambara, with whom I have also enjoyed working- was out sick. He assisted me with some very difficult service issues on a rare '06 S60 R project car I own. I even made a sales offer on a demo/loaner and he took time out of his busy schedule to walk over and present it to the sales department which was way over his pay grade. He has been excellent in his communication , getting back to me within a short period of time when I've contacted him. He is exceptional at his attempts to resolve anything I throw at him, but especially in advising me should I purchase any other Volvo 'unicorns' as I am a very atypical performance-oriented Volvo enthusiast. The team at service there with Brian & Emerson, as well as Shannon and Laura, is extremely pleasant in the way they both answer the phone and relay information. For this reason I will not service my Volvos anywhere else. More

This is one of the best dealerships, especially if you want to service your Volvo. We own an XC 90 and its' been cared for well. Ask for Emerson there. Not just does he genuinely care for you/your car as want to service your Volvo. We own an XC 90 and its' been cared for well. Ask for Emerson there. Not just does he genuinely care for you/your car as a customer, he also knows his stuff well. We've always had a pleasant experience with him and he offered the best advise. So, hands down, amongst all the cars i've owned and dealerships i've worked with, there is no one better than this service dept you can get in NJ, and it's because of the service standards Emerson sets there!! More

Brian Kennedy and team went above and beyond to take care of my car. Excellent customer service. of my car. Excellent customer service. More

John Whalen is always great with our XC90. After our XC90 warranty expired he was still knowledgeable enough to identify that the sensor that went bad and was going to cost over $500 was still After our XC90 warranty expired he was still knowledgeable enough to identify that the sensor that went bad and was going to cost over $500 was still covered. They even washed the car which we brought in all muddy after a camping trip. Love their service and sales dept. More

Very Friendly group of people they inform me about my car Great service center I will always choose them for service and I drive one hour to see them so they have to be good Great service center I will always choose them for service and I drive one hour to see them so they have to be good More

It is efficient and everyone is very nice. Had a relaxing morning there. Sunny day! Had a relaxing morning there. Sunny day! More

Super nice team-patient and helpful. I had a strange issue with internal flooding-they did a great job describing how it happened and offering a solution. I had a strange issue with internal flooding-they did a great job describing how it happened and offering a solution. More

We like Brian. We like Brian. We like Brian. We like Brian. We like Brian. We like Brian. We like Brian. We like Brian. We like Brian. More

Everyone was so pleasant and a joy to work with. They were responsive and fixed my car quickly and professionally. They were responsive and fixed my car quickly and professionally. More