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Richmond BMW

Richmond, VA

4.6
1,174 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,174 reviews

May 13, 2024

Poor xxu after the sale. Hours just to detail the truck. Then sent the check for my trade in to wrong address. Took over two weeks to resolve that. Now discovered my no accid More

by Jeffsmithsft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alina Bull
May 15, 2024 -

Richmond BMW responded

Jeff, Thank you for leaving your review.. I'm truly sorry to hear about your experience. It's deeply disappointing when a purchase doesn't meet expectations, especially when it involves such crucial aspects as detailing, trade-in processes, and the condition of the vehicle. We understand the frustration these issues can cause, and we sincerely apologize for any inconvenience or distress they may have caused you. We would like to speak with you about your issues. We will be reaching out, but you can also contact me at your convenience, if you haven’t heard from us yet. Joe Amra, General Manager, 804-346-0833

May 10, 2024

Everyone was so friendly and the sales team was very helpful, The finance Manager was very professional and patient to explain all the contracts to us. I thank the Richmond BMW staff for everything. More

by timhjs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Sheets, Lazarus Joyner
May 10, 2024

I am very happy with the way my last visit on April 30 was handled. I took the car in for a state inspection and waited on it. It was done on time and I got a complimentary car wash as well. Josh, the ser More

by Ravi4net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rigg
May 07, 2024

Excellent service! My service advisor Tom is always very helpful and pleasant! Devin does a great job—love his videos! More

by Jane Goodridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gemellero
April 28, 2024

I received Great service during my visit. Professional curtesy was displayed throughout my vehicle purchase. Each associate greeted me with a smile. More

by Regbranch1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anneliese
April 24, 2024

Advisors are pleasant and try to keep you updated on vehicles progress. Technician doing state inspection noticed one tire was not the same as the other 3 (all tires purchased at same time), kudos to t More

by dennis.connell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim
April 20, 2024

Very polite and keeps you informed also allows you to go and look at car while being serviced More

by lemarkisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
April 16, 2024

When I come in to BMW to get my car serviced, Tom is exceptional, always spot on, very personable and takes good care of our needs as a customer. So when I have to come in, I don’t dread getting my car More

by sassyaberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
April 15, 2024

This is a good dealership work was done in a timely manner with a fair price More

by Sirnose69.as
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Grim
April 13, 2024

Excellent automotive service and customer communication. All requested work was performed and a couple previously unknown problems were quickly repaired. More

by ronswin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Va
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