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Richmond BMW
Richmond, VA
1,179 Reviews
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Helpful May 20, 2024
The service department at Crown BMW is exceptional! From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always info From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always informed about what’s going on, to the video that the technician sent outlining what they were seeing and recommending, This dealership is what I envisioned when purchasing a high end luxury vehicle. They do not disappoint! I am thoroughly satisfied with the service they provide and they will certainly get my business from now on. More
by awsasin
Employees Worked With
Thomas Natale
May 18, 2024
As soon as I walked into Richmond BMW I was greeted with friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was ri friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was right, so I bought the vehicle. It was a great experience easy. More
by lwp620larry
Employees Worked With
Martin Wahba, Lazarus Joyner
May 13, 2024
Poor xxu after the sale. Hours just to detail the truck. Then sent the check for my trade in to wrong address. Took over two weeks to resolve that. Now discovered my no accid Hours just to detail the truck. Then sent the check for my trade in to wrong address. Took over two weeks to resolve that. Now discovered my no accident truck has had body repairs. When will I ever learn? More
by Jeffsmithsft
Employees Worked With
Alina Bull
May 10, 2024
Everyone was so friendly and the sales team was very helpful, The finance Manager was very professional and patient to explain all the contracts to us. I thank the Richmond BMW staff for everything. helpful, The finance Manager was very professional and patient to explain all the contracts to us. I thank the Richmond BMW staff for everything. More
by timhjs
Employees Worked With
Ariel Sheets, Lazarus Joyner
May 10, 2024
I am very happy with the way my last visit on April 30 was handled. I took the car in for a state inspection and waited on it. It was done on time and I got a complimentary car wash as well. Josh, the ser was handled. I took the car in for a state inspection and waited on it. It was done on time and I got a complimentary car wash as well. Josh, the service advisor, was very caring and kept me posted of the developments. I also really like the video taken by the mechanic. Keep up the good work guys! More
by Ravi4net
Employees Worked With
Josh Rigg
May 07, 2024
Excellent service! My service advisor Tom is always very helpful and pleasant! Devin does a great job—love his videos! My service advisor Tom is always very helpful and pleasant! Devin does a great job—love his videos! More
by Jane Goodridge
Employees Worked With
Thomas Gemellero
April 28, 2024
I received Great service during my visit. Professional curtesy was displayed throughout my vehicle purchase. Each associate greeted me with a smile. Professional curtesy was displayed throughout my vehicle purchase. Each associate greeted me with a smile. More
by Regbranch1
Employees Worked With
Anneliese
