Priority Toyota Chesapeake

Service department only. Made an appointment for 11AM for routine service oil change and repair one tire. I waited OVER four hours for vehicle to be ready. At 2 hours 20 minu Made an appointment for 11AM for routine service oil change and repair one tire. I waited OVER four hours for vehicle to be ready. At 2 hours 20 minutes in I was told 29 more minutes. At 3 hours 45 minutes i approached counter again where i was told vehicle was 'finishing up'. I was given my bill and payed for service. It was another 25 minutes before I actually received my car. This is an unacceptable time especially with an appointment. The 2 stars is only because the people I encounter were friendly and pleasant. I was checked in by Christopher and my service advisor was Kenyan. Their waiting space was nice and included a grill but I did not use this. More

I have been a long-time customer of Priority Toyota (Celica, 4Runner, Corolla's and RAV4). Always had a great experience until recently with a customer rep who seem new to me. My trim was lifting off m (Celica, 4Runner, Corolla's and RAV4). Always had a great experience until recently with a customer rep who seem new to me. My trim was lifting off my roof and I needed them to place it back into the chamber-waited two hours and was told I did not have a "wait appointment" and it would be awhile (I always make sure I get an appointment that they know I am waiting as there are only a few of these given to customers each day). This issue lies with training the call center service reps, not the mechanics! Any work that I have had done has been top-notch! Since being a Priority Toyota Customer, I have always been kept up-to-date of the status of my car. During my last visit I was sent an initial text and 2 hours later I was still in the "Welcome" stage of the app. I approached Christian and asked if I needed to take it to body shop, or to give me an update. Christian stated that they would probably need to replace the trim. At that point, I asked for him to bring me my car and then asked for the manager and thank goodness for Jose! I recommend that if you have a question to see him. Spoke with him about the situation and Jose asked for my car to be brought to the front, went out and placed the trim into the chamber that had lifted, but told me I did need to order the other side, so I did! I did not have any more time off from work and when the part came in, Jose asked that I swing by and the part took less than 15 minutes to install and I was on my way. I was not looking for any kind of special treatment, but my time off of work is money for me and when I feel I have done my part, scheduling the correct appointments, showing up on time, then I expect the same in return. Jose was professional and apologized for the wait and communication problem. Priority still has my vote and as I begin looking for another vehicle in the next year or so, you better believe it will be with them! Thanks, Jose!! More

I bought at Priority and I've serviced my car there. It's generally gone well. Early on the staff tried to heard me into some sort of Red Team, Blue Team setup. Didn't care for that at all,( no continui It's generally gone well. Early on the staff tried to heard me into some sort of Red Team, Blue Team setup. Didn't care for that at all,( no continuity).I eventually got to Aaron Rainey and he's very professional, and for me, we communicate very well. I have no plans to seek service elsewhere. More

Disgusted is the word. They say they do state inspections on a first come first serve basis. I was number two in the door and was check in at 7:07 am. Here it is 2:22pm and They say they do state inspections on a first come first serve basis. I was number two in the door and was check in at 7:07 am. Here it is 2:22pm and I am still sitting here on 1/1/24. Everyone that has come in with me and most after me are gone. Yet I still sit here. After 5 hours I asked about the status of my car and was told we have cars that were dropped off night before why it’s taking so long. 2-1/2 hours later I ask to speak to manager which he tells me the same thing. This is unacceptable .I’ve never experienced this in all these many years I’ve been buying my cars from Toyota. Well, let me say, I had my 2022 oil change. I got home and it was dripping oil. And when I brought it brand new the carpet kept coming untack. That was never corrected after 3 attempts. This dealership is nothing like it use to be, and I’ve been coming here since the eighties. I guess it’s time for a change. I guess you get what you pay for ( Free) inspections. I guess they feel Ike they can treat you anyway. I should have just paid the 20 bucks and had it done somewhere else. More

Chrissy couldn’t sell me a car because I wasn’t a local and she only had a few on the lot. A bird in the hand is worth two in the bush no? Don’t recommend. and she only had a few on the lot. A bird in the hand is worth two in the bush no? Don’t recommend. More

BEWARE - Priority Toyota is adding OVER MSRP markups to new vehicles. Don't be an idiot and pay over MSRP. They lost my business forever! I have spoken with 3 people this week who had the same experience a new vehicles. Don't be an idiot and pay over MSRP. They lost my business forever! I have spoken with 3 people this week who had the same experience and went to different dealer to purchase their new Toyota. All were glad they shopped elsewhere and said they would never return to Priority for anything. More