Nimnicht Chevrolet - Service Center

My last service visit was a disaster. I brought it in for very specific things. I had to wait weeks just to get an appointment. The first was a warning light on my dashboard. I couldn't I brought it in for very specific things. I had to wait weeks just to get an appointment. The first was a warning light on my dashboard. I couldn't read it with a standard code reader so reluctantly I brought it in. They charged me $180 Just to read the code. To plug in a reader and tell me the code, what, about 5 seconds? $180. This is why people don't go to dealerships. Then they wanted $850 on top of that to replace a sensor. A quick check online showed that the sensor could be bought for $25. It was clearly accessible and it took me less than 10 minutes to unscrew the one screw unplug it and plug the new one in and put the screw back on. $25 for something they wanted to charge me $800+ for. Next, a coolant leak. I am adding about a pint of coolant a week, I can see dried coolant stains under the vehicle, but it's not leaving a puddle, so i asked them to check it. They responded that there was no leak. The coolant reservoir was full. Of course it is, I have to keep adding it. Another waste of my time. I asked them to find out why my "Service 4WD" message keeps coming on. They gave me a list of about five codes that were showing up related to the four-wheel-drive system. This I knew. What did they do about it? Told me that they drove it around in four-wheel-drive and the message wouldn't come on. That's what codes are for. It's an intermittent issue, that's why it stores the codes to tell you how to fix it. They couldn't be bothered. Said it "has to be doing it at the time to fix it". Another waste of my time. Then a routine maintenance item, a transmission fluid service. They charged me almost $400 which I knew going in, but wow. Price some other area mechanics for this and see how much they charge. Probably not even half that. But I brought it in because I needed these other things done, which didn't get done. Lastly, I asked them to grease all the fittings under the vehicle that are called for to be done every other oil change. I change the oil myself, but it is difficult to access these points without it being on a lift. It is a Chevrolet vehicle, it's a Chevrolet service department, and know what they told me? They don't have a grease gun in their service department. LITERALLY THEY DO NOT HAVE A GREASE GUN IN THEIR SERVICE DEPARTMENT. The reason was that vehicles don't need it anymore. I asked them to check the steering and suspension, honestly I don't even feel like this was done. I have no confidence that they even checked. But what they DID do, was tell me that I needed a part replaced in my air-conditioning system. Which is functioning absolutely fine. And they wanted almost $1000 to replace this part. I never even asked them to check the air conditioning system. What's more, I have done all the work myself on that truck since I bought it new twenty years ago. What I can tell you is that I am absolutely certain in every meaning of the word that there was not neon colored Freon splashed all over the high-pressure port of my air conditioning line under the hood when I brought it in. Further to that, the reason my engine bay is so clean is because the engine on all of my vehicles gets washed with the rest of the car with high-pressure every other time I wash the rest of the vehicle. The fact that it came back with Freon splashed all around the area you told me I needed to replace and being 150% certain that it wasn't there when I brought it in (as I am under the hood replenishing the coolant every week that you told me isn't leaking) was the final straw for me. I definitely won't be back. An automobile service department that doesn't have a grease gun. I can't even make this up. They are great at charging a lot of money to do what a quick lube place does (sans grease gun) or charging you to plug something in to tell you a code, and pointing out problems you don't have, but if you need something done, they aren't equipped for it. It used to be a good place to get servic More

Laverne was instrumental in helping me not only get a timely appointment, but she was able to get me directly in touch with the accessories guy (Danny) and we were able to make sure all of the parts and timely appointment, but she was able to get me directly in touch with the accessories guy (Danny) and we were able to make sure all of the parts and services I needed on my truck lift project were in order. Everyone at the dealership, in all roles, were nothing less than helpful, nice, and accommodating. I was even able to work in a secluded area and get my truck worked on and didn’t have to burn a day off; that’s customer care to an entirely different level! I will be back when I need something else done on my truck (or any of my other vehicles). More

Allen was very helpful and professional, and addressed questions that I had about my service contract and further oil changes. questions that I had about my service contract and further oil changes. More

Ben and Dennis at the Truck Shop at Nimnicht Chevrolet are amazing: THEY are the reason I own GM vehicles. My wifes transmission went out on a Tuesday ( 4 year old Yukon XL w/ 84,000 miles: By Thursday are amazing: THEY are the reason I own GM vehicles. My wifes transmission went out on a Tuesday ( 4 year old Yukon XL w/ 84,000 miles: By Thursday ( 48 hours later) I had a new transmission installed, truck washed and back on the road. ABSOLUTELY outstanding. THESE TWO service managers are the ONLY reason I go to this dealership: they make the difference. They know my name. They go the extra mile. I received NO compensation for this review: just excellent customer experience, every single time. More

Excelente atención muchas gracias espero siempre sigan así para poder brindar una calidad de trabajo así para poder brindar una calidad de trabajo More

Joann in service is amazing, she gets things done in a very timely manner. Lionel Lawrence makes sure that everything is ran smoothly in sales very timely manner. Lionel Lawrence makes sure that everything is ran smoothly in sales More

Joann in service is amazing, she gets things done in a very timely manner. Lionel Lawrence makes sure that everything is ran smoothly in sales very timely manner. Lionel Lawrence makes sure that everything is ran smoothly in sales More

The energy of trying to bring in customers is amazing. Emily Rodriguez has amazing energy Emily Rodriguez has amazing energy More

Karen is a joy to work with. Overall a wonderful human being! Go Karen Go! Overall a wonderful human being! Go Karen Go! More

Karen is super awesome! She will definitely take care of you and get you in the car of your dreams!! She will definitely take care of you and get you in the car of your dreams!! More