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Napoli Indoor Kia - Service Center

Milford, CT

4.5
1,091 Reviews
Call Service Center (203) 783-5850

1,091 Reviews of Napoli Indoor Kia - Service Center

Sort by
May 17, 2024

Their customer service is fantastic. and willingness fo please the customer is fantastic and not paralleled. More

by Bill Perugini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 16, 2024

Pretty busy but very helpful. Great work with my brakes. Courtney gives amazing help. Work was decent time More

by Jonathan A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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May 17, 2024 -

Napoli Kia responded

We're glad to know you found Courtney & the team helpful and efficient. Thanks for trusting Napoli Kia with your brake service!

Helpful
May 15, 2024

Very nice people. Always pleasant and smiling. Courtesy throughout and was shown the video of the car which was nice. More

by CCAMACPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Napoli Kia responded

We're delighted to know you had a pleasant experience with our team at Napoli Kia. We always aim for top-notch service and we're glad the video tour of your car was helpful! Thanks for sharing your feedback.

Helpful
May 14, 2024

Napoli did a great job with the recall on my Kia. I would highly recommend them More

by donaldvincelette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Napoli Kia responded

Thank you for the positive review of Napoli Kia, Donald!

Helpful
May 10, 2024

Great job checking in the vehicle. Pictures were taken video sent after surfacing. everyone is so pleasant and nice there More

by debhernandez79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2024 -

Napoli Kia responded

Hi Deb! We're glad to know that you had a positive experience at Napoli Kia! Our team works hard to provide excellent service. Thanks for your kind words and support!

Helpful
May 10, 2024

Was very quick and helpful I’m very happy to be apart of the Kia family More

by JAYMESNEED.1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Napoli Kia responded

Thank you for choosing Napoli Kia! We'll see you next time!

Helpful
May 10, 2024

Super nice, respectful, professional, and personable people to work with would recommend others to have their cars serviced at Napoli Kia. More

by demetriospp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Napoli Kia responded

Demetriospp, we appreciate your recommendation and are glad to know you had a positive experience with our team at Napoli Kia. Thanks for choosing us for your car service needs!

Helpful
May 10, 2024

The personnel in the service department were excellent. The only issue we had was it took a very long time to get the part they thought was needed in just over a month. Once we brought the car in for servi More

by Pontiac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Kleiner
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May 13, 2024 -

Napoli Kia responded

We appreciate your patience and understanding throughout this experience. It's great to know that despite the delay, you found our service department excellent! We'll strive for a smoother process next time around. Thanks for the review! - The Napoli Kia Team

Helpful
May 06, 2024

The service communications. Including the videos from the technicians are first-rate. Service writer friendly and helpful. More

by rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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May 07, 2024 -

Napoli Kia responded

We're delighted to know that you found our service communications and technician videos helpful at Napoli Kia. Our team is always here to provide friendly and efficient assistance. Thanks for your review!

Helpful
April 30, 2024

Jennifer Rios was kind, understanding and caring. She has great customer service skills and I will recommend her . More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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May 01, 2024 -

Napoli Kia responded

Hi! We're delighted to know that Jennifer provided you with such a positive experience at Napoli Kia. Your recommendation means the world to us! Thank you for your kind words and support.

Helpful
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