Napleton's Auto Park of Urbana - Service Center

Excellent service department. Todd was excellent. Very upfront about waiting times. Vehicle was done timely. Todd was excellent. Very upfront about waiting times. Vehicle was done timely. More

Todd gave outstanding customer service in the service department, via info, estimates, and time updates. department, via info, estimates, and time updates. More

It has been the fifth year since I'm doing business with them and I really enjoy it. them and I really enjoy it. More

Pleastsant people and clean facilities Helpful when I asked why your website didn't recognize me. I was on the wrong website asked why your website didn't recognize me. I was on the wrong website More

My name is Bill. I recently had my 2019 Toyota Highlander serviced at Napleton’s Toyota in Urbana. I was impressed with the friendly and efficient service. Todd Ba I recently had my 2019 Toyota Highlander serviced at Napleton’s Toyota in Urbana. I was impressed with the friendly and efficient service. Todd Ballard was my service adviser. More

Excellent service and pleased with service. Definitely we will share it with friends and family Definitely we will share it with friends and family More

Good service and efficient work. All the work was done very well. Representative was professional All the work was done very well. Representative was professional More

Nick Rice is always professional, helpful, explains well what is needed for my car. He makes sure I am updated on what is going on with my car while at the dealer. I greatly recommend Nick. what is needed for my car. He makes sure I am updated on what is going on with my car while at the dealer. I greatly recommend Nick. More

Service is always done professionally and on time. Nick was particularly helpful and personable. Any questions I have are very clearly addressed. Nick was particularly helpful and personable. Any questions I have are very clearly addressed. More

I would like to commend Todd Ballard in the Service Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When Department. Todd recently went above and beyond in an effort to get a rather expensive repair on my 2020 Sienna covered by my extended warranty. When he encountered hesitation in getting the repair covered by the warranty, he persisted on my behalf. His efforts saved me close to $2,000. His concern for the customer will certainly influence me when it comes time to purchase my next car. Give the man a raise! More