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Motorworld Honda - Service Center

Wilkes-Barre, PA

3.9
118 Reviews

118 Reviews of Motorworld Honda - Service Center

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May 25, 2024

Im currently having an issue with motor world and this employee I feel ripped off and lied to. I went in with a noise and a jerk I asked for inspection she said it’s 160 for a diagnostic then i was alrdy More

by keith99howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Mychayliw
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Motorworld Honda responded

Thank you for your feedback about MotorWorld Honda. We sincerely apologize for your experience with our Service department. Our team has contacted you regarding your concerns. If you have any further questions or concerns, please contact our Customer Compliance Manager, Shelley Puzzetti, at 570.820.6962 or Spuzzetti@MotorWorldGroup.com. Thank you.

October 17, 2023

To the point on what was wrong with my vehicle and completed repair within promised timeframe. More

by JayDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley Cizewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Motorworld Honda responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2023

I had two kids in here with me who were getting impatient and rowdy. JD kindly came up to me and offered us drinks and snacks. He laughed with me and took some of the pressure off of me knowing I was stresse More

by Jkirby3912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaheim Damon
Jun 17, 2023 -

Motorworld Honda responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 12, 2023

Worst service and worst people ever . . never take your car their .. they will mess it up more than what it is . More

by khanwaheed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Mudlock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Motorworld Honda responded

Thank you for your feedback about MotorWorld Honda. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “khanwaheed”, and as a result, are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

January 07, 2023

Katie and her team not only took care of our car well but also answered all questions patiently...thank you, Katie! More

by sounabs
Recommend Dealer
Yes
Employees Worked With
Katie Martin
Jan 09, 2023 -

Motorworld Honda responded

Sounabs, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 12, 2022

Motorworld Honda service has been outstanding during my approx 17yrs of purchase history there...I feel they try to do the best for you and I usually have BJ as the person handling my visit . She does a gr More

by Rick J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Falkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Motorworld Honda responded

Hello Rick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 23, 2022

BJ has always been extremely helpful and goes above to be professional and friendly not only to me but also my friends More

by Silverfox1224silverfox
Customer Service
Recommend Dealer
Yes
Employees Worked With
B.J. Falkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Mychayliw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2022 -

Motorworld Honda responded

Hello, we're happy you found our staff to be so supportive during your experience here at MotorWorld Honda. We hope you continue to choose us for all your automotive needs! Take care!

April 11, 2022

Melissa is great! ! Inspection, oil & filter change, tire rotation in less than an hour. She is always welcoming, friendly and professional. More

by Theresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Mychayliw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Motorworld Honda responded

Hi Theresa, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 25, 2022

Katie was excellent! Very friendly, efficient and professional. It was a pleasure to work with her. More

by patconroy950
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Martin
Mar 28, 2022 -

Motorworld Honda responded

Hi, we're happy to hear you had such a positive experience with Katie! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 11, 2022

Recently took my CRV in for inspection and some additional services. It's convenient for me to drop the vehicle off the day before for the service and we did that. BJ is very helpful from making More

by nancybtl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
B.J. Falkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Motorworld Honda responded

Hi Nancybtl, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

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