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Mark Christopher Auto Center - Service Center

Ontario, CA

4.1
5,733 Reviews
Call Service Center (909) 906-6156

5,733 Reviews of Mark Christopher Auto Center - Service Center

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May 19, 2024

Chelsea was excellent in taking care of my service and very prompt in responding would strongly recommend More

by AKAZI66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
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May 19, 2024

The facility was clean. The attendants were friendly and the work on my car was performed quickly. More

by FIALVAREZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea jose
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May 18, 2024

I had an exceptional experience at this car dealership. My salesman, Alex, was truly remarkable—his prompt communication and genuine kindness stood out. The finance team impressed me with their flexibility More

by chasesaavedra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024

Got me in same day. Staff was nice and helpful. Lounge was cozy and WiFi available to able to get work done while vehicle being serviced. I will definitely be back. More

by Candice4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024

Not organized and lack of communication, I am not at all pleased with the service I received. More

by jovanymendoza16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024

Dario and Nobu at Mark Christopher are excellent customer service representatives. They always do a great job. More

by KEVINC_HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario and Nobu
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May 13, 2024

My experience at Mark christopher auto center was excellent, will definitely bring my vehicle here for service again. More

by AACOSTA95186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center! We are delighted to hear about your excellent experience with us. We look forward to welcoming you back for future service needs. Safe travels! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 13, 2024

Nothing to add, my service tech Nobu was great. He kept me well informed about my vehicle More

by GREGPITT5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
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May 15, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience, Greg! We're thrilled to hear that Nobu provided you with excellent service and kept you well informed about your vehicle. Your satisfaction is our priority, and we look forward to serving you again at Mark Christopher Auto Center. Safe travels! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 13, 2024

this dealership to be considered luxury would be a mockery of that word. Whata joke More

by justinanaya65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario Gomez
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May 15, 2024 -

Mark Christopher Auto Center responded

Justin, we are disappointed to hear that you did not have a positive experience at Mark Christopher Auto Center. We strive to provide top-notch service and would like the opportunity to address your concerns. Please reach out to me directly so we can discuss this further. Thank you. Jeff Rizzi Service Director jrizzi@markchristopher.com

Helpful
May 12, 2024

I brought my car for oil change and when they call with recommendations to do I declined They didn’t even do my oil change More

by mikehafez2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
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May 14, 2024 -

Mark Christopher Auto Center responded

Hello Mike, we appreciate you sharing your concerns with us. We strive to provide excellent service, and we are disappointed to hear about your experience with us. Please reach out to me directly so I can address this issue promptly. We value your feedback and are committed to ensuring customer satisfaction. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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