MINI of Montgomery County
Gaithersburg, MD
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I've had my 2014 Mini regularly serviced there for the past couple of years, although I had not purchased it there. Their service last week though was amazing! Mini had died in my driveway with an obvious past couple of years, although I had not purchased it there. Their service last week though was amazing! Mini had died in my driveway with an obvious fuel leak, would not run, and reeked of gasoline. I had it towed there after-hours on a Friday night anticipating an expensive repair. Raul called me the next morning, told me they were working on the problem. He called me a couple of hours later and explained that a fuel line had become disconnected from the high pressure fuel pump. They'd reconnected the line, cleaned the gasoline spill from the engine compartment, road tested it, even washed the car, and refused to take any payment saying it was too minor. Wow! Talk about integrity in the auto repair business! This dealership is the best. More
Josh and Nick were amazing in helping me find the right mini. The process was seamless from beginning to end. Everyone we encountered was friendly and made sure we were taken care of. mini. The process was seamless from beginning to end. Everyone we encountered was friendly and made sure we were taken care of. More
I received the most gracious service from Ms Ortiz. I was most appreciative of her allowing me space and time to make my decisions. She made this a very pleasant experience. I was most appreciative of her allowing me space and time to make my decisions. She made this a very pleasant experience. More
It was by far the most friendly and welcoming dealership I have ever dealt with. I was looking for a certain model and contacted the dealership by telephone. Brian Keener was going above and beyond to find I have ever dealt with. I was looking for a certain model and contacted the dealership by telephone. Brian Keener was going above and beyond to find my perfect Mini. At the dealership every single person was very nice and the paperwork process was quick and easy. I drove a couple of hours to get there and would do it again in a heartbeat. More
Service Provider Andy Chiu is always congenial, professional knowledgeable, f/up thorough. It was because of him I chose to this dealership to buy my next car!!! Jose Tejada, sales man, continued professional knowledgeable, f/up thorough. It was because of him I chose to this dealership to buy my next car!!! Jose Tejada, sales man, continued the above quality characteristics with charm & patience. I felt well taken care of!!!! I thank them both!!! More