M&B Auto Group

buying my vehicle was an ok process. I know this is a small time dealer so didn't expect much. After purchasing I realized I was charged processing fees, but nothing was processed. When I called in to as small time dealer so didn't expect much. After purchasing I realized I was charged processing fees, but nothing was processed. When I called in to ask about them I was told I should not of paid for them and that Diane in Tags and Title will call me back. I never got a call. Called a week later, spoke to Edwin who told me every person is charged these fees. When I told him a member of his staff told me otherwise, he dismissed it. When I told him my sales person told me they cant register my car in Maryland when in fact they do He said he will get a message to her. Two members of his staff gave me incorrect information on something that I do and they should take very seriously, and their was no concern at all with him. He got my money and in no way wanted to make it right or even offer an apology for all the incorrect information I was delivered. Also which i didn't even bring up your website clearly states free home delivery within 100 miles, I was also told that you do not have that service. This is clearly a one and done kind of dealership who do not care for returning customers.. After the crisis and need for cars is over I doubt this place will stay in business for many years with current management. . More

Purchased a used pickup in a rush and paid a big price for trusting these people. The salesman told me that the dealership had the engine repaired. It turns out that the engine was bad and had not been re for trusting these people. The salesman told me that the dealership had the engine repaired. It turns out that the engine was bad and had not been repaired, at least not correctly. They knowingly sold a vehicle with an unrepairable engine to a retail customer. Their defense was that they stated in writing that the timing chain was replaced not that the engine had been repaired. After bringing the vehicle to 2 different shops that verified that it was unrepairable I called the dealer. The manager (he called the owner! yeah right) refused to repair it, refund any money or take the vehicle back. He claimed that the shop that performed the work provided no guaranties and that they would not fix anything they had done wrong. He was very rude and told me that if he bought a vehicle with a bad engine, he wouldn't be bothering the dealer over his own mistake! If that's the kind of company you want to do business with, good luck! More

excellent service they put me attention on everything im happy with the treat they give me for sure i will going back for a truck..thanks so much excellent people..and they help me a lot with the steps and happy with the treat they give me for sure i will going back for a truck..thanks so much excellent people..and they help me a lot with the steps and loans to get approved i recomended.. danielle sharkey ..excellent service and fast.. More

Avoid this place nothing but a bunch of liars ! Was told on Friday I was approved for financing and then on Monday tell me I’m not ! Liars avoid this bunch of liars on Friday I was approved for financing and then on Monday tell me I’m not ! Liars avoid this bunch of liars More

Just bought a 2014 challenger, great people to work with. Great salesman ask for sam .easy financing pleasure doing business with them. Plan to buy from them again Great salesman ask for sam .easy financing pleasure doing business with them. Plan to buy from them again More

I went to m & b auto and purchase a truck on June 1st 2020. They seemed real friendly at first I drive the truck home and on the 4th after less than 100 miles it broke down. I called them every other 2020. They seemed real friendly at first I drive the truck home and on the 4th after less than 100 miles it broke down. I called them every other day. On the 10th they sent me an address for their shop. They told me they were going to diagnose the issue for free. I requested a number to speak with the shop witch was not given to me till the 15th. I than had the truck towed to the shop at my cost. On the 18th the dealers shop told me I hooked the battery up backwards. Even though the car shut off while driving I explain to him that that was not the case. He refused to listen. Told me it would be $80 an hour minimum of four hours for them to diagnose the exact issue. I declined and told them the dealer told me it was free. They told me I had 24 hours to pick up my vehicle and then the dealership told me basically it’s as is. I called the Ford dealership they stay to be $90 to diagnose the issue. Turns out a water leak from a properly installed windshield allowed water to drip on the central junction box shorting out the system. But while at the Ford dealership I was notified of a fraudulent inspection something had tampered with the safety restraint system and remove the lightbulb from the dash to hide it. After notifying the dealership that I purchased it from of this they blocked me and refused to pay for any of the cost to repair. I was never rude and even provided them with the paperwork. While in their lot I saw many vehicles by any standard would not pass inspection. this dealer comes off nice but is extremely shady. Would not recommend to anyone. not only was the truck overpriced it is now worthless and I only got to drive it 100 miles. Total cost of repairs pushing $4000 No accountability in the shop zero help. I have notified the state police who will stakeout the dealership for the vehicles leaving the lot for inspection violations. More

I would like to say thanks to Edwin. He was able to work with me to get me what I was looking for at the price I was looking for. Thanks again. with me to get me what I was looking for at the price I was looking for. Thanks again. More

I’m so grateful for the price you give to us, everybody was so kind and friendly, thank you so much and God bless you was so kind and friendly, thank you so much and God bless you More

We are very happy with our purchase. We are glad that we found this auto dealer, they helped us very much. We could see us in the future going back. found this auto dealer, they helped us very much. We could see us in the future going back. More

Thank you to Edwin Ramos from M&B Auto Group for excellent customer service and for the amazing car he sold to us! I would recommend this dealership. excellent customer service and for the amazing car he sold to us! I would recommend this dealership. More