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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
6,934 Reviews
Call Service Center (954) 443-2020

6,934 Reviews of Lexus of Pembroke Pines - Service Center

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May 15, 2024

The service provided was great. Andre confirmed my appointment and took over from there. I received a full report on my car which was extremely appreciated. More

by Peter Chery
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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May 15, 2024 -

Lexus of Pembroke Pines responded

Peter, we're glad to know Andre and our team at Lexus of Pembroke Pines provided you with great service. We always aim for a top-notch experience! Thanks for your review!

Helpful
May 15, 2024

Friendly, accommodating. Juan is informative and extremely willing to assist. I appreciate the service always. More

by SANDYPETIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Helpful
May 15, 2024

I had an excellent experience. From Donna to both gentlemen who helped me once my vehicle was deemed unrepairable. Thank you More

by KARO171
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall his name but it was the collision center foreman
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had an excellent experience with Donna and our team at Lexus of Pembroke Pines. We appreciate your kind words, thank you for choosing us!

Helpful
May 15, 2024

Very good in and out timing, including getting a loaner. Took a little longer than expected, but service was good. More

by YELADOT18
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Francisco
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May 15, 2024

Waited for almost 3 hours just to have them tell me that my tire could not be fixed because my tire/wheel warranty package didn’t cover it ! More

by KAYANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre
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Helpful
May 15, 2024

Great place to service your vehicle excellent communication the ambience of the place superb in everything More

by DRILOU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Helpful
May 15, 2024

Good and fast service. This is my second Lexus with this dealership and they do care about their customers. Sebastian, my advisor is courteous and helpful. More

by gandytro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you've had a positive experience with us at Lexus of Pembroke Pines, especially with Sebastian! We appreciate your loyalty and look forward to continuing our service for you. Safe travels in your new Lexus!

Helpful
May 15, 2024

Went for my 10k maintenance: 1) A advisor name Sarah Breitbord helped me- but didn't explain anything - all she did was say hi and asked me to sign the papers - poor customer service 2) Fluids were n More

by PRINCE245921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah Breitbord
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Helpful
May 14, 2024

The service was quick, effortless, but I felt they overpriced me spent more than expected. More

by PTINA3029
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

As always great service department very professional, courteous and genuine. Service is always excellent and quick!! Thank you!! More

by gus70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you've consistently enjoyed excellent service at our Lexus of Pembroke Pines location. Thank you for your kind words about our professional and courteous team!

Helpful
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