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Lakeland Toyota

Lakeland, FL

4.0
746 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 746 reviews

April 27, 2024

I visited this car dealership today, Saturday, to change the oil on an expensive Toyota at 10:15am, I arrived, waited 20 minutes in the car and no one helped me. More

by joses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
April 26, 2024

I love this dealership bought every automobile from them Lyndsey is the best service advisor I’ve ever had More

by Carol Walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsey Baker
April 25, 2024

By far the best car buying experience I’ve ever had, everyone treated us with respect and professionalism. Our sales representative was very knowledgeable, and helpful No pressure sale. We were trea More

by raging water76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ms, JEYSHKA,
Apr 25, 2024 -

Lakeland Toyota responded

We're so glad to know you had an outstanding car buying experience with us at Lakeland Toyota. It's wonderful that Jeyshka and our team were able to assist in a professional, respectful manner without any pressure. We appreciate your kind words and look forward to serving you again!

April 24, 2024

I always bring my Avalon for service at this location. Highly recommended especially since my service rep, Chris, has not fail me. Always reliable. I came expecting several possible things that has to be More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Faulkner
Apr 24, 2024 -

Lakeland Toyota responded

Ziggy, we're delighted to know that Chris and our service team at Lakeland Toyota have consistently met your expectations. Thanks for trusting us with your Avalon!

March 27, 2024

They were very helpful. And the sales person was awesome his name was Curtis . They help me out with a great deal and I’m super happy!! More

by Crystalcooper14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Curtis sr
Mar 27, 2024 -

Lakeland Toyota responded

We're so glad to know you had a positive experience with Curtis at Lakeland Toyota! It's great that we could assist in finding the perfect deal for you. Enjoy your new ride and thank you for choosing us!

March 25, 2024

Very unprofessional, disrespectful talking service department, they don’t care what they say yo you More

by Jamia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin was his name in the service department
Mar 26, 2024 -

Lakeland Toyota responded

Jamia, thank you for the review. I'm sorry to hear that we didn't leave you with a better impression during your visit and will make sure this feedback gets addressed with our team. If you have any additional questions or concerns about your experience, please feel free to contact me directly at your earliest convenience. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

March 20, 2024

Everyone was very polite and respectful. I have a REAL ISSUE with one thing. When I asked what the bottom line figure was out the door, they gave me a specific number. I then asked how would More

by B. Jones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michele Jones, Max
Mar 21, 2024 -

Lakeland Toyota responded

Thank you for the review. We're always looking for ways to improve the experiences our customers have with us and we will certainly take this feedback into consideration moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Joanne Showalter - Internet Director - 863-688-5451

March 08, 2024

Hi. Great service, and followup from service manager, Mr Hawkinson. He went above and beyond More

by milewis1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Mar 11, 2024 -

Lakeland Toyota responded

Thank you for reaching out. I'm concerned to hear about these claims and would like the opportunity to discuss them with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Mar 11, 2024 -

milewis1965 responded

Hi Mr. Hawkinson. You were right. It was just some lube bead, on the wheels, from the tire replacement. Everything is perfect now. Im sorry for the confusion. Thank you so much for your prompt help! I will delete this review . I do not wont an adverse review hanging out there, since there was not an issue.

February 23, 2024

Had a 2:00 oil change appointment…. . it is 5:01 , still waiting on car to be done . Will not ever come back to this dealership for service or purchase . More

by pickle19273
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one ever introduced themselves
Feb 26, 2024 -

Lakeland Toyota responded

We're sorry to hear about your experience and appreciate your patience. We aim to provide efficient service despite nationwide staffing and product shortages, and we are disappointed to see the low rating. If there's anything else you'd like to discuss, please don't hesitate to reach out. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

February 21, 2024

Today, I had an excellent experience at the Lakeland Toyota, service department. Paul MacNeil was my service advisor and took care of my Scion TC so efficiently and in such a professional manner that More

by marguello2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
Feb 22, 2024 -

Lakeland Toyota responded

Marguello, we're delighted to know that Paul and our service department at Lakeland Toyota provided you with an excellent experience. We appreciate your 5-star rating!

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