Jaguar - Land Rover Naples - Naples Luxury Imports - Service Center

After picking up our car which was in service for 2 weeks, Michael Cabrera was oblivious whoever left and stored filthy Land Rover car mats and a sun visor in the trunk of our Jaguar Ftype. He didn’t c weeks, Michael Cabrera was oblivious whoever left and stored filthy Land Rover car mats and a sun visor in the trunk of our Jaguar Ftype. He didn’t care! We went back to the dealership to return them!! The car when completed for service for 2 weeks was very dirty inside. Unprofessional, poor correspondence. In addition, our first loaner car he gave us an awful wrangler Jeep. We had to swap it. He then demanded we give it back car to swap another car. We couldn’t, we were out of town. He was very unpleasant about this. We called Enterprise, and they told us it was okay. We eventually gave back the loaner to swapped another car with a different service rep. Not a good experience here at a high end dealership. We purchased 3 vehicles here in the past, and sadly had an unprofessional service rep. More

The absolute best Service experience every single time! !! Todd the service manager goes above and beyond!!! I will never purchase another vehicle from anywhere else!!! Keep up the Amazing customer service! !! Todd the service manager goes above and beyond!!! I will never purchase another vehicle from anywhere else!!! Keep up the Amazing customer service!!! More

The dealership was top notch. My service agent, Yanni, took care of everything very professionally. He explained the process and made me feel at ease. I highly recommend this d My service agent, Yanni, took care of everything very professionally. He explained the process and made me feel at ease. I highly recommend this dealership andbYsnni. More

Jennifer Mickey and her colleagues are a cut above the rest. Client-focused, attentive to detail and always willing to help are just a few of the ways I would describe her customer service standards. Ever rest. Client-focused, attentive to detail and always willing to help are just a few of the ways I would describe her customer service standards. Every time I take my car in for service I feel a sense of relief knowing that she is on it! More

Very pleased with the service and work performed on my Jaguar car by Luke Allen. The quality of communication and the detailed work explanation of what was needed to keep my vehicle in excellent conditio Jaguar car by Luke Allen. The quality of communication and the detailed work explanation of what was needed to keep my vehicle in excellent condition was explained in great detail by Michael Cabrera. I have worked with Michael for several years and I find him to be a very professional and organized person who is a great asset to Naples Jaguar. More

The service was done immediately even though we did not have an appointment. The work was completed completely and efficiently. The staff was extremely courteous and professional and explained all that was have an appointment. The work was completed completely and efficiently. The staff was extremely courteous and professional and explained all that was done. More

The service consultant, Milena Boyer, did an excellent job explaining what was to be done and following up ! job explaining what was to be done and following up ! More

Outstanding customer service by Luke. Convenient waiting area to get work done. Tire repair was done quickly and professionally without any upsells. Car wash added to the experience area to get work done. Tire repair was done quickly and professionally without any upsells. Car wash added to the experience More

Tyler is great! These cars are very complicated, but Tyler makes it very easy to understand. He is always available and is a very positive and upbeat person. He has explained the ins and outs of the man Tyler makes it very easy to understand. He is always available and is a very positive and upbeat person. He has explained the ins and outs of the manufacturer software I have had issues with, helping me understand the vehicle. An absolute asset to the dealership, Just like Jacob and Lynn. The staff is Naples Jag/Land Rover is A++++++ More