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1,018 Reviews of INFINITI Stuart - Service Center
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May 02, 2024
Went to get a full diagnostic report on 2020 QX60 due to my engine light being on. Paid $300 and was promised detailed breakdown of everything that was wrong. After waiting for an hour and a half received o my engine light being on. Paid $300 and was promised detailed breakdown of everything that was wrong. After waiting for an hour and a half received one page with a “engine replacement needed” line for 25k. No breakdown or explanation of any codes or what is wrong with the engine. When my husband went back to ask for the promised diagnostic breakdown the service manager told him that they checked the oil with a dipstick and since it came back dirty they won’t do anything else to check the engine. So we paid $300 for nothing, no diagnostic was performed. They did something any oil change place does for free. I went and got an oil change the same day and my car is running fine and no engine light warning. So they basically just tried to scam me to get a new engine for 25k or buy a new car from them. Manager was super rude to my husband and told him “that’s just how we do things here”. Disgusting! Go at your own risk. More
by Elena.b
Verified Customer
Helpful May 02, 2024
The service was too expensive but the staff were very nice and professional. I don’t think I will go back to that place anymore. nice and professional. I don’t think I will go back to that place anymore. More
by Herby R
May 02, 2024
Whitney was very nice and I was very satisfied with everything! I accomplished what I came there for everything! I accomplished what I came there for More
by BONBON216
May 01, 2024
Always a pleasure to deal with! This is our 5th Infiniti . Thank you Austen. Again This is our 5th Infiniti . Thank you Austen. Again More
by bergmarjorie36
Employees Worked With
April 28, 2024
Love going to see Whitney for servicing. She has a great personality and knows what she is doing! She has a great personality and knows what she is doing! More
by CHERENEBEL
Employees Worked With
April 22, 2024
I have been a long term customer and I have to say Whitney has been the best , customer Service has been excellent! Whitney has been the best , customer Service has been excellent! More
by PRISCILLA.HOLMAN
Employees Worked With
April 17, 2024
I agreed to a deal on a vehicle, the sale was contingent on a test drive, the vehicle had shaking in the steering.I brought it back to the MGR Josh and he said no problem he will take care of it.No question on a test drive, the vehicle had shaking in the steering.I brought it back to the MGR Josh and he said no problem he will take care of it.No question asked he made it right , Very customer oriented dealership, great experience for my son first car.Based on my experience I would recommend Infinity when considering purchasing a vehicle. More
by KYLEKIRK79
April 13, 2024
I really appreciate they got me in last minute for a service. Everyone was very friendly. Waiting area was comfortable. I only wish it wouldn’t take 1.5 hours for an oil change and tire rotation. service. Everyone was very friendly. Waiting area was comfortable. I only wish it wouldn’t take 1.5 hours for an oil change and tire rotation. More
by alexiabirth
Employees Worked With
Don’t remember
