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Hartford Toyota

Hartford, CT

4.6
3,774 Reviews
At the foundation, or should we say chassis, of Hartford Toyota Superstore is a desire to bring drivers in the greater Hartford area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Toyota models such as the Camry, Prius, Corolla, Highlander and Sienna, and mint-condition used cars.
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135 West Service Road

Hartford, CT

06120

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Showing 3,774 reviews

May 18, 2024

Had my brake line leak fixed on my 95 toyota 4runner. It also required replacing my master cylinder and brake liner. I asked for the replaced parts as permitted. Still have not received them. More

by rogeremerick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024 -

Hartford Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Team at Hartford Toyota

May 16, 2024

Great service. They are always clear about what work needs to be done and estimates of time and cost are given. More

by dupreesgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
May 17, 2024 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

May 16, 2024

Took the car in right as scheduled. Explained the work to be done with a cost estimate. Serviced the car without delay. Gave the car back cleaned .Got an itemized receipt for everyt More

by Careyto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Hartford Toyota

May 14, 2024

I was treated courteously and professionally. If they’re unable to get a part, they tell me honestly what the situation is. I will return to this location repeatedly because I trust them and I’m More

by nar_easter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard McAllister, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nuno Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Autumn Henry-Melendez, Moesha Garcia
May 15, 2024 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

May 13, 2024

Good at communicating on what needs to be fixed and what can wait. All around great service More

by gradywhaler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Hartford Toyota responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Grady, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. The Team at Hartford Toyota

May 13, 2024

Everything and everyone was awesome. Janice words of encouragement was good. She offered/ referred needed, So that I would not have to take time off work in August for another car ser More

by Gralisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Hartford Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Janice here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

May 13, 2024

We worked with Salesperson Ben Root when purchasing our new 2024 Camry Hybrid. If you want a no pressure, laid back sales experience, Ben is the person for you. I pretty much knew what I wanted, I just wan More

by dmolodetz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Hartford Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

May 12, 2024

I cannot say enough good about the crew at Hartford Toyota Superstore, from the Manager to the individual who worked on my car, solving numerous mysteries. I was so pleased, I switched dealerships to m More

by cwbamberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
May 12, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with Joseph and our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

May 11, 2024

Friendly and efficient service. Makes recommendations for needed service, No upsell. Plus nice car wash More

by wjscholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024 -

Hartford Toyota responded

Thank you for your very kind review. Janice and our team strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

May 10, 2024

Kept me updated, timing of service and what was needed. Felt comfortable with the entire process. More

by zande87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

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