Grand Prairie Ford

Grand Prairie Ford responded

Wow, that's fantastic to hear! We're so grateful for your continued loyalty to Grand Prairie Ford, and especially to Ron Smith. Five cars is a testament to his excellent service, courtesy, and kindness. We'll be sure to pass on your kind words to Ron, he'll be thrilled to know he made such a positive impact.

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackie did an excellent job helping you find your new F250. We appreciate your kind words and your future business! Jackie takes pride in making sure our customers drive away happy, and knowing they'll be back for their next vehicle is a true compliment. Thanks again for choosing us! We look forward to seeing you again in the future.

Grand Prairie Ford responded

Thank you for taking the time to leave a review about your recent experience. We are happy to hear the finance team provided a positive experience. At Grand Prairie Ford, we strive to provide a smooth and efficient car buying experience for all our customers. We understand your frustration with the time it took to complete the sales process and the tactics employed by the sales team. We sincerely apologize that your visit fell short of our standards. We value your business and your feedback. We are continuously working to improve our sales process and ensure our team members utilize ethical and respectful sales techniques. To ensure a comprehensive review of your experience and discuss how we can improve our sales process, we recommend contacting Joseph Coates directly at JCoates@grandprairieford.com. Joseph is our Customer Relations Manager and is committed to ensuring customer satisfaction. He would appreciate the opportunity to listen to your concerns in more detail and explore ways we can regain your trust. Thank you again for your feedback. We look forward to the opportunity to improve your perception of Grand Prairie Ford.

Grand Prairie Ford responded

Thank you for the positive review! We're happy to hear that your experience at Grand Prairie Ford was easy from beginning to end. A responsive and helpful team is important to us, and we're glad everyone you interacted with delivered exceptional service. It sounds like Jackie was particularly helpful – we'll be sure to pass on your kind words! We appreciate your business and look forward to seeing you again in the future!

Grand Prairie Ford responded

Thank you for leaving such a fantastic review! We're thrilled to hear you found the exact Maverick hybrid you were looking for and that Jackie made the car buying experience enjoyable. At Grand Prairie Ford, we understand the importance of finding the right car and creating a stress-free buying process. We appreciate you recognizing that Jackie provided a clear explanation of the car's features during your test drive and avoided any high-pressure sales tactics. Finding an enthusiastic and informative salesperson like Jackie can truly make a difference in the car buying experience. We'll be sure to pass your kind words on to them! Congratulations on your new Maverick hybrid and thank you again for choosing Grand Prairie Ford! We look forward to seeing you again in the future for your service needs or perhaps to help you find the perfect car for someone else in your family!

Grand Prairie Ford responded

Thank you for choosing Grand Prairie Ford for your third vehicle – that means a lot to us! We're happy to hear Jackie was patient in working with you to find the right time for your trade-in and the perfect Explorer for your needs. It sounds like he, along with the management team, went the extra mile to get you a deal you're happy with. We appreciate your understanding that finalizing paperwork can sometimes take longer than expected. We're always looking for ways to streamline the process while maintaining accuracy. Congratulations on your new Explorer, and thank you again for your loyalty to Grand Prairie Ford!

Grand Prairie Ford responded

Wow, that's fantastic to hear! We strive to make the car buying process as fast, easy, and customer-focused as possible. We're thrilled to hear everyone from the sales agent to the finance department delivered on that promise. Finding the right car shouldn't be stressful, and it sounds like our team made your experience a breeze. Thank you for choosing Grand Prairie Ford!

Grand Prairie Ford responded

Congratulations on your brand new 2024 Explorer! We're thrilled to hear your experience was great. It sounds like Jackie and the finance team worked together seamlessly to get you into the perfect car. A new car is a big decision, and we're happy we could help you find the right fit. The 2024 Explorer is a fantastic choice – we're sure you'll love all the features. We look forward to seeing you again for your future service needs!

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackie went above and beyond to find the perfect vehicles for you, not just one! Finding cars that fit your budget and preferences is a key part of the car buying experience, and we appreciate you acknowledging Jackie's efforts. At Grand Prairie Ford, we strive to ensure customer satisfaction, and it sounds like Jackie made sure you left happy with two new vehicles! We'll be sure to pass on your kind words to her – she'll be happy to know her dedication is appreciated. Congratulations on your new cars! We hope you enjoy them for many years to come. Please don't hesitate to reach out to Jackie or any of our team members if you have any questions or need assistance in the future. Thank you again for choosing Grand Prairie Ford!

Grand Prairie Ford responded

Wow, thank you so much for the kind words! We take pride in providing exceptional service, and we're thrilled to hear Cassandra exceeded your expectations with her patience and helpfulness. We'll be sure to pass your compliments on to her! At Grand Prairie Ford, we're committed to making the car buying experience stress-free. If you're ever in need of anything in the future, please don't hesitate to ask for Cassandra or any of our friendly team members. We appreciate your business and look forward to seeing you again down the road!