Front Royal Buick GMC - Service Center

Excellent service. . Very polite . Answered ant questions I had. Wait time was good and room clean. . Very polite . Answered ant questions I had. Wait time was good and room clean. More

I love my Acadia. I know it isn't the fanciest car on the lot, but we drove 2 hours from PA to get it. Mike was very sweet and communicated well through the sales pro I know it isn't the fanciest car on the lot, but we drove 2 hours from PA to get it. Mike was very sweet and communicated well through the sales process. PENNDOT is taking their sweet time with my plates, but that is no fault to the dealer. I did not have a full tank of gas when we left the lot, the car was not freshly detailed, and it was not newly serviced....it was late at night by the time we were done with business, so I figured no big deal as I was so happy with our new 3rd row car. But when my car had some serious issues within the first month of purchase, I became a bit concerned. We hadn't even made the first payment and the AC didn't work, fan was loud...it needed a compressor. As we live 2 hours away, I was a bit unhappy with the fact I had to spend the gas in 2 vehicles to get it down and back. Josh made that right and made sure I had a full tank of gas when I picked it back up, I appreciated that. I became concerned again when I was told that my warranty did not kick in until 60 days after purchase....again we hadn't even made a payment on this new car and it was having problems.....however Armando told me he got some managers involved and we had no costs out of pocket - which was the right thing to do and I was very appreciative of that effort. I asked for the car to be serviced while there. I marked it on the paper when I dropped my keys in the drop box and communicated a good bit with Josh via text about that. It did not get serviced. (why the car didn't have a FRESH oil change when I bought it, I am not sure it was at 29% but that might just be a normal procedure so its fine). Armando in service gave me his card and told me to take it to any local GM dealer and he would take care of any costs. I appreciated him making that right for me very much. So in total, I love my car. I am not overly pleased with the issues with it - but I am very pleased with the dealer and staff making it right for me. Things happen, and instead of me being pushed aside, everyone went above and beyond for me. We are looking to buy another truck and as long as we have no issues in the future, we will be back down from Bedford, PA to get a Duramax. More

Friendly and responsive to the customer needs have been a going to the dealership for 15 years going to the dealership for 15 years More

It was a totally smooth experience, probably the best car buying experience I've ever had. I would highly recommend them if you are looking for a vehicle! buying experience I've ever had. I would highly recommend them if you are looking for a vehicle! More

We really appreciated Logan and all the service people involved to get us back on the road to Maine! involved to get us back on the road to Maine! More

Great customer service and took care of all my issues. Answered any questions that I had and walked me through how they could fix them. Answered any questions that I had and walked me through how they could fix them. More

Very professional and courteous. Able to answer all questions and follow through in a timely manner! Able to answer all questions and follow through in a timely manner! More

Always Great service, vehicle was done on time and no issues. Keeped update on progress of vehicle Very friendly staff issues. Keeped update on progress of vehicle Very friendly staff More

Very good experience. Professional, knowledgeable, courteous, and timely. Very friendly people. I would highly recommend. Professional, knowledgeable, courteous, and timely. Very friendly people. I would highly recommend. More

As for service, I gave you a 4 star because it took 1 hour to perform a state inspection. Jason was very pleasant. hour to perform a state inspection. Jason was very pleasant. More