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Colonial Nissan of Medford - Service Center

Medford, MA

4.6
647 Reviews
Call Service Center (781) 395-5300

647 Reviews of Colonial Nissan of Medford - Service Center

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May 30, 2024

Setting up an appointment and getting my car checked was easy. And they are conveniently located. More

by LISLTROWBRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Joanne and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 30, 2024

Great customer service in service department. I was provided options of location so that I could work while waiting for my car. More

by marcela.rosas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 28, 2024

I was happy to get an appointment so fast; work was done on time with no add-ons. Laura was great More

by JOHNMATTUCHIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
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May 29, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 27, 2024

I appreciate the pictures and videos of the service that were sent to me. It improves the transparency and quality of service. I also appreciates Jon communication about which car service could wait and whi More

by johnny.garcia.gv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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May 29, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 26, 2024

Very courteous staff at the Service Department. My car was returned at the time promised. More

by ROMO0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 22, 2024

Thank you for your service, Thank you to Laura customer service she excellent and friendly More

by JALVARADO658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 22, 2024

Appointment was easy to schedule and communication was great. The use of text to update me of progress and when the car was ready was perfect. More

by LDRISCO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura in the service sept was great!
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May 29, 2024 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 21, 2024

The service department is always top-notch. Laura and the rest of the team are great! Friendly, professional, great communication. More

by SABOS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Notartomaso
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May 21, 2024 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad Laura and our team were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 20, 2024

Very impressed with my service visit. Joanne was on top of everything, very professional, super nice, and very communicative. Highly recommend. More

by callahanluke395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Colonial Nissan of Medford responded

Luke, we are very happy to hear that Joanne provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
May 19, 2024

I have always had my car serviced at Colonial. The service is always fast and quick. More

by tsilveri1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your service experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

Helpful
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