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Audi Virginia Beach - Service Center

Virginia Beach, VA

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rated
2 Reviews
Call Service Center (757) 490-1111

2 Reviews of Audi Virginia Beach - Service Center

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May 02, 2024

It took more than a month to get my service appointment. When I brought my car in they gave me a loaner saying it might be a while. It has been NINE days now and NO ONE will tell me the status of my vehicle More

by istevenssf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James House Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skye and Jordan
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May 08, 2024 -

Audi Virginia Beach responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please reach out to me if there is anything else we can assist you with you. Sincerely, Jimmy Anderson - General Manager - jimmy.anderson@checkeredflag.com - 757-490-1111 Ext. 5464

May 08, 2024 -

istevenssf responded

It took 14 days for my vehicle to be released. I spoke with the General Manager, who was very responsive and admitted to being brought on board to help develop better communication, particularly on behalf of the service team. I felt heard and understood improvements to be forthcoming.

Helpful
February 20, 2024

my car showing electrical system malfunction, call the service got a two weeks later appointment. and at the same afternoon my car was down in the middle of the road, got tow into the dealer service depar More

by bkc20888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
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Feb 22, 2024 -

Audi Virginia Beach responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jimmy Anderson - General Manager - jimmy.anderson@checkeredflag.com - 757-490-1111 Ext. 5464

Feb 22, 2024 -

bkc20888 responded

Someone responded back to me about this review from dealer yesterday , ask me to call back to discuss this matter. I called of course nobody picked it up, I left a voicemail and I don’t see any one call back yet ? Should I call again this time? I don’t know!

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