We put a deposit down on a preowned "as is" van with the condition to have the preowned manager bring it to our mechanic's to have it checked. When the prearranged day came and I called to confirm the time, he said "let me make sure we still have it"- my heart sank. I got a call back an hour and a half later from a sales manager, who said the van wouldn't move. We had already test drove it and I knew it was fine, so I said we wanted to come out to see it. He then said he has to check with his technician. Again an hour and a half later I get a call, saying that it'll start but it has a "stalling problem" and that they were going to wholesale it. I told him that we still wanted to come out, but he said that as we spoke the other preowned manager was putting it up for auction. It didn't matter that we already put a deposit down, we didn't have a choice in the matter. I asked to speak to Aman the general manager and he told me he was "walking out to do accounting and wouldn't be back for a couple of hours". When the sales manager called me back later in the day to arrange for the refund of the deposit, I asked to speak to Aman again prior to having my deposit refunded. Again Aman wasn't available and I never did receive a call back from him. The dealership never offered to find an alternate van, there was no remorse on their part. The sales manager said he tried to contact us prior, which he did once on our cell; however didn't leave any message. I believe they sold the van, even though there was already a deposit on it and they tried to discourage us from even wanting it anymore by saying "it had a problem." I say this because the sales manager basically told me that " there was people who would buy it without a having a mechanic look at it prior to buying it." I was very disappointed with our experience at this Infiniti dealership, this is something you'd expect at a used car lot, there was no professionalism there and their way of doing business was very shady.