Worst experience ever buying a car. Dealership made false promises that were never fulfilled upon delivery. They did CPO on my vehicle before I purchased. Day later after delivery i found rear subwoofer was blown. Intake filter was open and not secured with screws. Never gave me second key which they are supposed to give with certified vehicles.

Great service from the moment I walked through the doors. People very friendly and helpful

Unsurpassed customer service and support. Knowledgeable and helpful sales staff and staff in general. The best in the business

They dropped my Discovery off their hoist and totalled it in June 2023, when it was in for an engine replacement. It's now been a year and dealership has still failed to make me whole. They dropped the ball so hard, their insurance company had to reach out to me directly to answer questions that the dealer either ignored or refused to answer. Their insurance policy could not pay out the full amount that their insurance company themselves deemed the loss to be valued at due to limitations in their policy. David Campbell, their service manager and Phil Levy, the service advisor had committed to making me whole and committed to working with me to cover the shortfall and expenses I incurred over the past year due to this incident, only to tell me after repeated follow ups that this was now "over his head" and that he would connect me with their General Manager. This was 4 months ago. As of the date of this review, they have still yet to reply to my phone calls and emails to the GM, and I have not had any dialogue at all with their GM. Phil and David had also committed to ensuring I had continued use of a loaner until this was settled, but have since asked me to return it (which I did). I had ACL + Meniscus surgery this last month and am now car-less and have been unable to get to all my appointments that are critical to my recovery. Have been a loyal customer of the brand for over 10+ years and this dealership's poor business practices are pushing me to a different brand that actually follows through on promises and takes responsibility for their actions.

As a business owner, I’ve built my business on a culture of service. With that said, I had one of the best customer services experiences I’ve ever had, a couple of weeks ago. The service team, led by Phil Levy was absolutely first class. Traveling from Whistler back to the US on a Saturday, found myself on the side of the road in Vancouver with an alternator that had died. I wasn’t expecting much from calling an Land Rover service center on a Saturday at 2pm, other than maybe a confirmation that it was likely the alternator, checking parts availability and hopefully getting it scheduled for the following Monday (if I was lucky enough to get an appt). However, I found myself in the fantastic hands of Phil. Long story short, he pulled out a miracle…. Quickly confirmed the part was in stock, helped arrange a tow truck, and his fantastic service team agreed to stay late to get it fixed, so that we could get back on the road/home. The level of customer service all the way through the process was exceptional, and I can’t thank them enough for going above and beyond to help us in that challenging situation. I would highly recommend LR Vancouver…. They are a great team. Thank you so much.

Fair price compared to another Land Rover dealer. Great service from their staff Nate who understands customers' needs and provides constructive solutions.