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Napleton's Auto Park of Urbana

Urbana, IL

4.8
2,467 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,467 reviews

April 26, 2024

Todd was very accommodating and so professional on his job,he explains everything so i could understand whats needs to be do e on my car More

by Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Todd was very accommodating and very professional he explains everything so that i could understand whats need to be done on my car,thank you todd More

by Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Another good experience with the Service Dept. My service advisor Todd was great and kept me informed while I waited for my vehicle. One hour wait for oil change and tire rotation is reasonable an More

by Dream Boat Sequoia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

The service was satisfactory and efficient. I was supplied with explanations and options. Todd was courteous and helpful. More

by marganitweinberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Polite service is good and punctual. Let's you know if problems with your car. More

by cbrewer593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in More

by terryterrymd
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Burgin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Douglas
1.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Delp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kami Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Buhr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Schook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Ballard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Brown
April 23, 2024

Needed a last minute repair to my Land Cruise before a long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. More

by rwarwick0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2024

Excellent oil change and alignment service for Tacoma. Seems better than other states' dealership in the region, will return for future services More

by Alexander E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Viti
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2024

Todd - service rep is excellent- always helpful and able to respond to needs (scheduling, shuttle service, etc.) More

by ssp1969
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

I really appreciated his communication and follow up as my car was serviced. Nick is a great asset to your dealership. More

by Briceeaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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