White Bear Lincoln - Service Center

Update: The dealership's manager, Tom, reached out to me and said something like, "Even though I don't run the service department, I intercede sometimes in situations like this." He refunded the full diagno and said something like, "Even though I don't run the service department, I intercede sometimes in situations like this." He refunded the full diagnostic fee. I've upped this review's rating from one star to three stars to acknowledge this. His response was a huge step in the right direction, but I'll be honest, the whole experience still leaves a bad taste in my mouth. TL;DR - Based on their word that my car would be fixed for free under warranty, I towed my car some 30 mi. to their service department, only to be charged hundreds of dollars and insulted to boot. Buyer beware. Don't buy vehicles or warranties at White Bear Lincoln, and don't take your car in for service there. First: back in 2019, with low integrity, they sold me a car with flagged issues (a damaged tire & a damaged windshield fluid system). I also bought a warranty which cost thousands of dollars. Fast forward to this summer, 2022: My car died. I called the dealership to check whether my car was still under warranty. They said it was -- and that they will fix it under the warranty. I checked at least twice with them because I would need to tow my car upwards of 30 mi. to get it to them. Then they charged me $425. They insultingly said I was the confused one (even though their representatives told me twice over to tow the car in and that the repairs would be covered under warranty). It doesn't make sense to me: I bought a car & warranty from them. I had (originally) left a very positive review, ignoring their sketchy behavior on selling me a car with known, flagged issues. I had never made any warranty claims. My warranty was about to expire. If there was ever a situation where you could imagine a manager saying, "You know what, even though there's some fine print that says we need to charge you, we want you to remain a happy and loyal customer, maybe buy another car and warranty from us -- let's try to make this right," -- this would be it. Instead, the manager accused me of lying and "telling stories." He even went so far as to offer me an insulting discount of $90 -- and after he asked me if I thought that was fair (I said, "no -- that doesn't seem fair at all"), he reneged. That guy seriously retracted his paltry offer and insisted I pay the full amount... So here I am trying to warn anybody I can: Buyer beware. Don't buy vehicles or warranties at White Bear Lincoln, and don't take your car in for service there. More

Dealership service Dept is very bad, over charge, commit fraud, take advantage of people, charge people different amounts for the same service, and refuse to do anything about it. Stay away! fraud, take advantage of people, charge people different amounts for the same service, and refuse to do anything about it. Stay away! More