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West Texas Nissan - Service Center

Odessa, TX

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7 Reviews

7 Reviews of West Texas Nissan - Service Center

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October 28, 2019

Im totally enjoying my GMC TERRAIN thank Rj and General mng I had such a GREAT 👍 exsperience with the staff at Nissan but exspecially Rj she was so patient and helpful if I could her over 5 stars I woul More

by Ms Peterson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rj
Oct 28, 2019 -

West Texas Nissan responded

We are so glad that our team was able to help you. Thank you so much for this review!

October 19, 2016

Worst customer service. Rating should be a zero. Won't let me.Needed a 7 dollar gasket. Would not order without prescription paying over the phone. Told them I couldn't do More

by Unhappy customer nissan juke
Recommend Dealer
No
Employees Worked With
Joe in service and Joanne in parts.
Oct 24, 2016 -

West Texas Nissan responded

Thanks for leaving your feedback, we do appreciate it. I hope you understand that it’s just our policy to require payment for a part before we order it. We’ve just had a problem in the past with folks ordering parts and never picking them up. I apologize for the inconvenience but it’s just something we had to put in place. I’d be happy to talk about it more if you’d like to give me a call directly. Steven Gonzalez General Manager 432-550-3333

July 13, 2016

Poor customer service Service dept. Has very poor customer service. How can they justify keeping a new car for a week that needs only a battery or other simple part replace More

by Phoenician
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I've no clue I spoke with many people over the past week.
Aug 03, 2016 -

West Texas Nissan responded

We’re sorry we didn’t meet your expectations. We listen to the feedback of our customers, please give me a call so I can learn more about your experience. Thanks! Steve G. General Manager 432-550-3333

January 14, 2016

Wonderful RJ Peroutka has been my saleswomen for 5 years, she always goes above and beyond for me. She has also helped my brother in law and two of my sisters. More

by corina1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RJ Peroutka
February 13, 2015

awesome service these people will help you no matter what the problem is great dealership with great people I will be taking all my business To them More

by tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hernandez, RJ Peroutka,and Steven Gonzalez
February 03, 2013

Just got my car back Friday after a total of 140 days of being in the shop I am pissed! Will be calling corporate in the morning AGAIN! More

by corri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
joe
July 02, 2009

First I would like to say that I LOVE MY ROGUE.. Johnny was great. He said at the beginning of this sale that he would get me in the Rogue, and he sure did. Now I have a dependable car to drive work ever More

by shisha2429
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Equia