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West Metro Buick GMC - Service Center

Monticello, MN

4.5
39 Reviews

39 Reviews of West Metro Buick GMC - Service Center

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March 20, 2024

Everyone I came in contact with were helpful, patient and polite. Hard core sales technics were never used. More

by sherrymeola553
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Nebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Schwinghammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

Worked hard to get my problem resolved. Very accommodating in doing what it took to get the problem resolved in the most convenient way for my schedule More

by Tmg327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Faust
Sep 13, 2023 -

West Metro Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 23, 2023

Cost. mw double what it should have been since they didn't find the issue. More

by phillip_wellmanjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Tischner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Bruhn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

West Metro Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (763) 219-8648 to discuss your concerns, as your satisfaction is of utmost importance to us.

February 15, 2023

Oil change was fast. Everything was great. Austin and Dalton are awesome. Thank you west metro More

by YUKON GUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Liljequist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, Dalton, Tim
Feb 19, 2023 -

West Metro Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 08, 2023

Fabulous, efficient and friendly dealership, and owner! Super fast service, I have no problem traveling from out of town to keep my business with this dealership. More

by janebeccue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

West Metro Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 14, 2022

The friendly and professional service at West Metro, Monticello is Fantastic. We just purchased our second vehicle in 5 years from them with absolute customer satisfaction. No pressure experience and wi More

by LORENZ.VENDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony LaPlant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Kolles , James Meyers
Mar 16, 2022 -

West Metro Buick GMC responded

Hello, Thank you for choosing West Metro Buick GMC as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

June 06, 2020

They came through with flying colors I had a floor mat issue and the people at West Metro worked with me to fix the problem. They dealt with the issue during these time with COVID and a p More

by RYURCZYK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cian Conlow
May 29, 2020

The best dealership service and sales team I know! If you are looking for selection and high quality vehicles, lol no further then West Metro Buick GMC! More

by jamespmeyers
Recommend Dealer
Yes
Employees Worked With
Kurt Bruhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Meyers
November 29, 2019

We brought our Denali in because we were experiencing intermittent vibrations. Normally they would have charged over $200 to diagnose the issue which required draining/replacing tranny fluid, but because More

by astelten
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Bruhn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Hemenway
July 31, 2019

AWESOME Stopped in quick to make an appt for a tail light out and they got me in that minute. SUPER quick. Was EXTREMELY pleased with their customer service. More

by ECKERDT12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Tischner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Schwinghammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lloyd Hemenway
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