Wesley Chapel Honda - Service Center

Terrible service department. They could not figure out the problem after my car sat there for almost two days. So I went to a different Honda dealership and they were able to tell me the issue in less th the problem after my car sat there for almost two days. So I went to a different Honda dealership and they were able to tell me the issue in less than 5 minutes. Do yourself a favor and go to another dealership. Even the service manager I reached out to, didn’t try to rectify the issue. More

I called the dealership Saturday to schedule service after seeing the low tire pressure light come on. The person taking the call kept interrupting me and was rude stating that they had no available ap after seeing the low tire pressure light come on. The person taking the call kept interrupting me and was rude stating that they had no available appointments. I reminded him about customer service and asked him to look for available appointments for the week. He initially told me Thursday but then told me to come in Sunday at 9:00. When I arrive there are 7-8 cars ahead of me. When someone finally spoke to me one person told me there were 2 customers with appointments and the rest weren't. He said that "they always say come in at 9:00 because that's when we open." Very disappointing, now I see why the person that I spoke to Saturday was laughing. I decided to leave when the second person rudely told me I can drop the car off but he couldn't tell me when he'd get to it because all of the cars in front of me had appointments, clearly lying. I came to the dealership because I've never had a bad experience there but, I will think twice next time. I understand their frustration but, it seems like an internal company problem and should not be taken out on the customer. More

Every time I go into the dealership for service it takes a minimum of two hours to get an oil change. I bought the service package when I purchased my car. Don’t waste your money on this extra package. N a minimum of two hours to get an oil change. I bought the service package when I purchased my car. Don’t waste your money on this extra package. Now after four years of getting oil changes and the wait only getting longer, I have no choice but to wait. If they respected me as a customer, they would call me if they were behind and tell me to come in later to get my car serviced. Maybe they put people before me if they don’t have the prepaid service package. I am just locked in so they don’t care if I am inconvenienced. Yesterday I was there for 2 hours and 45 minutes. Ridiculous. More

I had both of my cars serviced here with Neil this week 04/14-15/2021 as my contact. He was great to work with and made everything easy 04/14-15/2021 as my contact. He was great to work with and made everything easy More

Sad excuse for a car dealership. My girlfriends vehicle was brought in for a routine oil change and tire rotation. Despite what was requested, the tire rotation was never completed, and she was charged for was brought in for a routine oil change and tire rotation. Despite what was requested, the tire rotation was never completed, and she was charged for her oil change (which is supposed to be free, the car is a CPO and had one free oil change left). Now for the real issue, one of the wheels on her 2019 Honda Civic Sport was damaged by the service department while in service. It looks like something slipped and went into the tires sidewall (theres a puncture) and into the edge of the rim, damaging both the rim and tire (damage is CLEARLY not curbrash, and was not there prior to taking the car to the dealer). Additionally, no notes on the vehicles service inspection or anything was said to my girlfriend about the damage, which knowing how dealerships operate and how important it is to replace a tire that has any kind of sidewall damage, it's highly suspicious that the dealership didn't try and sell us a new tire and point out the damage at any point, furthering the point that they damaged the tire/wheel, and hoped we didn't notice it. We noticed the damage almost immediately and went straight to the dealership the following day to avoid them trying to say we caused the damage. No manager was available, but Esterlyn took photos for documentation, and told us that she will send them to the service manager and the service advisor that was assigned to the service (Stacy B), and that we would hear back on Monday. Today marks one week since the original promised call back. My girlfriend has called the dealership countless times and no one is willing to talk to her or let her speak with a manager to get this resolved. Everyone is avoiding her calls or is "unavailable", and will get back to her as soon as possible. We were not only charged incorrectly for the service and requested services were not completed, but our vehicle was damaged by the dealership's service department. Someone needs to contact her immediately and do something to fix the damage that was caused to this vehicle and resolve this issue. More

First of all BIG UPs to the awesome BILL JAMES, that in my opinion runs best service department in all Florida. Hi my name is Will and I own a 19 TYPE-R. Once again service at WESLEY CHAPEL HONDA has serve my opinion runs best service department in all Florida. Hi my name is Will and I own a 19 TYPE-R. Once again service at WESLEY CHAPEL HONDA has served me as always in an awesome way. I had some big concerns with my car and some damage due to a critter that destroyed my entire skid plate that had me worried sick. BILL JAMES, JACOB RABBAT and his awesome team OF EXELENT MECHANICS right away put me at ease ensuring me that my baby was gonna be well taken care of and sure enough they did just as promised my TYPE-R feels even smoother and more powerful than ever before, they did my transmission service and oil change service and replaced a tire that I had no idea had a nail. Jacob did a great job of keeping me informed on the status of my car and made sure I was very comfortable. when I was out looking at other vehicles in the big lot he came out looking for me to make sure I knew what was goin on and the steps that were being taken to improve my cars health and fix the problems I was worried sick about. now I have 2 favorite service advisors I know care a great deal about my baby and that keeps me worry and stress free. my service advisor is ESTHELIN RODRIGUEZ which was off on TUE. she is a very awesome service advisor that I absolutely trust and now I am supper happy knowing that if she isnt there on a day that I happen to show up that she has a twin there with an extensive and real experience in service and customer care and from what I can see is super intelligent and just knows his stuff. So guys I just want to thank you from the bottom of heart and special thanks to a GREAT LEADER (BILL JAMES) for your honesty and hospitality and truly making me feel at home and like FAMILY... GOD BLESS you all!!! your my team. TYPE-R- LIFE More