Volvo Cars Gilbert

We just leased a new XC60 at Gilbert Volvo. Our sales associate was Marcus Baumgartner. Marcus was more than helpful walking us through the process and tech up grades in the XC60. The complete Our sales associate was Marcus Baumgartner. Marcus was more than helpful walking us through the process and tech up grades in the XC60. The complete buying experience was easy and no unexpected bumps in the road. I would highly recommend Marcus to anyone who is considering buying/leasing a Volvo. Barbara and Paul Perry More

If I can give this company a negative star I would. ..My experience with Volvo Gilbert has been extremely disappointing, and I feel compelled to share it to save others from a similar ordeal. I initiall ..My experience with Volvo Gilbert has been extremely disappointing, and I feel compelled to share it to save others from a similar ordeal. I initially communicated with Sales Manager Justin Shannon, both over the phone and via email. Upon visiting the Volvo Gilbert office to explore an electric car that seemed suitable for my needs, everything appeared promising. We spent a considerable amount of time at the dealership from 10:30 am to a little after 2 pm. Initially, all seemed well as they ran my credit and provided an initial approval. I literally saw my approval on paper and they began to charge the car that worked for my deal. After about a few hours Justin walks up and says I need money down when the deal was structured with no money down. As I was disappointed about that I asked if they had other incentives and they lacked the urgency to check or do what ever to lower the amount of money down. It's like they don't care about selling you a car. We even saw a lady come in and walk out after they tried to low ball her on her trade. That should have given us a sign to walk away and not deal with them. With dealing with Salesperson Brandan Moriarty he seemed ok at first but the lack of communication from him saying he never got my text messages as well as him always sending me over to Justin does not make sense.. I felt like Justin ran this entire place. It's hard for me to trust people as not everyone should be a sales manager and I let my guard down with this place. With he situation taking a turn when the numbers changed after my credit check, and I had to sign various documents. Feeling uneasy about the sudden changes and hungry, we decided to take some time to consider the deal. The same day, I reached out to Justin and Brandon via email and text to inquire about potential missed discounts, receiving no response. The next day, I sent a follow-up message and received an unpleasant email from someone named Randy (Randall Watson). This encounter was quite discouraging. Despite multiple attempts to contact Justin and Brandan, no one responded, and I felt left in the dark. After nearly a few days of back-and-forth, accusations regarding my trade ownership, and wasted time and gas, I provided proof of ownership for my trade. Shockingly, I received an email, not a phone call, stating that I no longer had car approval with Volvo FS. This lack of communication and professionalism was unacceptable. The fact that Nelson in finance and others would not address my concerns over the phone, passing the responsibility to Justin, further added to my frustration. The absence of a GM's involvement in this situation was puzzling, and the entire experience left me stressed and disheartened. It's disconcerting to have to chase down a sales manager or salesperson just to complete a deal. Volvo Gilbert lacks transparency, honesty, and effective communication. This was my first time considering a Volvo, and I regretfully cannot recommend this dealership to anyone. I value reviews, and I hope my experience serves as a warning to others, helping them avoid unnecessary stress and credit inquiries. More

We have purchased 3 cars from Volvo Gilbert and have enjoyed each person we have encountered. Service is great and we don’t even mind waiting in the awesome waiting room enjoyed each person we have encountered. Service is great and we don’t even mind waiting in the awesome waiting room More

Had a wonderful experience with Julie Crawford purchasing our new XC90. She was thorough, helpful, and knowledgeable. She made us feel at ease through the whole buying experience. I would highly recommend th our new XC90. She was thorough, helpful, and knowledgeable. She made us feel at ease through the whole buying experience. I would highly recommend this dealership and Julie to help you through this process. More

Came to look at a certified car, the process was very easy, no pressure approach. We found the car we wanted and the deal was done. easy, no pressure approach. We found the car we wanted and the deal was done. More

Extremely helpful and respectful. Julie is easy to work with, helpful, and professional. She made it easy to buy a car. Julie is easy to work with, helpful, and professional. She made it easy to buy a car. More

Julie was great to work with and helped answer all of my questions. Made purchasing a new vehicle easy. questions. Made purchasing a new vehicle easy. More

Ross and Julie are the nicest most patient sellers ever. We were tough clients to solve for and they truelly won us over We were tough clients to solve for and they truelly won us over More

Michael is a great service manager who provides excellent, honest, friendly customer service. Robert, salesman, helped us select our 2017 GMC Terrain when our 2009 Volvo gave up the ghost. He wa excellent, honest, friendly customer service. Robert, salesman, helped us select our 2017 GMC Terrain when our 2009 Volvo gave up the ghost. He was super helpful and friendly, with a caring sales approach. Nelson, finance manager, was another friendly and helpful agent This dealership is amazing. More