Volkswagen of Union

After buying a car from this VW of Union, it took 18 weeks for me to untangle the mistakes made by the dealership. Every aspect of this process was done incorrectly - sales, financing, registration, war weeks for me to untangle the mistakes made by the dealership. Every aspect of this process was done incorrectly - sales, financing, registration, warrantee, mechanics. (I am not exaggerating…literally every one of these items was done wrong.) It was so bad that I briefly thought there was something illegal happening. It started when I agreed to buy a car with 37K miles, only for them to CHANGE THE WEBSITE (yes they actually changed the milage online) to 87K miles and blamed me, “You must be confused.” (The car had 37K after all.) That was the first of many messages I received as I encountered multiple problems. Each response from the dealership was that I was not understanding correctly or that I was being impatient and the problem will be automatically fixed. None of these issues would be resolved if I had not managed the situation. The only motivation they had to correct the issues was to “respond to him and he can leave us alone,” someone wrote to their colleague, with me in cc. This is the level of service and attitude that one can expect from this dealership. There are certainly other places to buy a car where a buyer does not have to manage every aspect of the process. It was like having a job! Good luck! More

Bought a 2022 last year Volkswagen, Tiguan the worse car I ever bought. Took it back several times complaining and they keep saying nothing is wrong. The car is a lemon… I ever bought. Took it back several times complaining and they keep saying nothing is wrong. The car is a lemon… More

I went here today to buy a car for my brother and I never felt at ease getting a car. The people were so nice and answered all my questions and were so responsive especially when I called after and had so ma felt at ease getting a car. The people were so nice and answered all my questions and were so responsive especially when I called after and had so many questions. The process was quick and I’m glad I didn’t have to go to other places to look around. My sales people Moe and MJ did all the paperwork for me and even walked me around the service center to show me where I can bring my car for anything in the future. More

GREEDY, GREEDY, GREEDY SALES TEAM I went to VW of Union to buy a 2023 GTI. The MSRP is $35,000 and my trade-in value was $7,600 - $9,400 (per Edmunds link provided on the VW website). The offer they gave m to buy a 2023 GTI. The MSRP is $35,000 and my trade-in value was $7,600 - $9,400 (per Edmunds link provided on the VW website). The offer they gave me was to pay $36,000, including my trade-in! They essentially wanted me to pay $1,000 over MSRP AND give them my trade-in for free! I don’t know if they treated me like this because I am a woman, or if they treat all their customers with contempt. I refused to do business with them and asked for my car keys back at least five times but they kept ignoring my request, keeping me trapped in the office. I finally had to loudly demand my car keys back so that I could get out of there. I have never seen such audacity and contempt from a car dealer. I will take my money elsewhere. More

Service center receipt stated no leak found. When I showed them the leak. I got the car back with the leak after 2 days being the shop. A 20k maintenance was done on 4/26 by VW of Union, N When I showed them the leak. I got the car back with the leak after 2 days being the shop. A 20k maintenance was done on 4/26 by VW of Union, NJ. After a couple days the low oil light came on. I checked the oil and it was low. I discovered oil leaking under the car that also seeped behind the front passenger wheel. I scheduled an appointment at VW of Union NJ on 5/11/23. I stated the car was leaking oil and could possibly be from the 20k maintenance that was done. Long story short, the advisor stated the service center could not detect the leak and I could pick up the car end of day or have them keep it to check further for the oil leak. So I agreed to opt for having the service center keep the car until the leak was fixed. The following day, I didn’t receive a call from the advisor. So I called and spoke to a VW Rep. She stated the advisor was off and that the service center stated the car was ready for pick up. I did not check the VW Service Center receipt until I arrived home. As I read through the receipt I noticed the Service Center stated “Customer stated oil leak. No oil leak detected.” So I tried calling VW Union NJ for an explanation. No one picked up my calls. I’m highly disappointed that they would send the car back to me when clearly there was a visible leak. I find it odd that the advisor I spoke to the initial day I dropped off the car told me that the service center can figure out the oil leak. The car is under warranty so I don’t understand why would they not throughly check the vehicle? I’m taking this to higher ups. And definitely scoring this experience and survey low. I won’t let this slide. I’ve heard way too many complaints with this Service Center so this needs to be addressed. Do better VW Union NJ. More

One of the wordt experiences that I have ever had with a car dealership. Total rip off artists! One month later, I am still waiting for one of my phone calls to be returned. car dealership. Total rip off artists! One month later, I am still waiting for one of my phone calls to be returned. More

Hector was so kind and knowledgeable he answered all of my questions he went out of his way to bring the paperwork to me to sign since I wasn't able to drive my questions he went out of his way to bring the paperwork to me to sign since I wasn't able to drive More

Amazing dealership 10/10 everyone here is beyond friendly, great customer service. Immediately makes you feel welcome. Experience is amazing you won’t regret it friendly, great customer service. Immediately makes you feel welcome. Experience is amazing you won’t regret it More

Matthew Lonano at Volkswagen of Union set the bar, across the board for a perfect car buying experience from the moment I reached out with a brief inquiry. BTW I live in Houston and Matt is in New Jersey. Ma the board for a perfect car buying experience from the moment I reached out with a brief inquiry. BTW I live in Houston and Matt is in New Jersey. Matt was responsive, extremely knowledgeable not only about the vehicle itself but in walking me through the entire process. His attention to detail and my satisfaction was unparalleled-going above and beyond in every aspect. My car is a perfect fit for everything that I wanted and I would recommend Matt at Union VW to anyone More

Matthew Lonano is definitely the person to ask for. Not only was he very professional and knowledgeable, he listened very closely and met all our needs. We're very happy with my purchase. Nelson and Not only was he very professional and knowledgeable, he listened very closely and met all our needs. We're very happy with my purchase. Nelson and James More