Volkswagen of Gainesville - Service Center

Had engine replaced in October and the dealer kept my car for a month. Car continued to have issues with EPC and Check engine light but advisor Edwin suggested the could diagnose anything if there were no li for a month. Car continued to have issues with EPC and Check engine light but advisor Edwin suggested the could diagnose anything if there were no lights. I explained the light kept coming on and off. After riding 15000 miles over the 12000 warranty on the new engine the dealer claimed I need three fuel injectors and that my warranty expired and the staff has been EXTREMELY rude and laughed at the fact I couldn’t afford the 3500 repair. I do not recommend VW or this auto shop. Extremely rude and they don’t actually fix anything. If you’re a woman BEWARE. More

I have to say this is the best service I've ever received from a service department. I received timely updates via phone and text. David especially made me feel at ease because he was very knowledgable and w from a service department. I received timely updates via phone and text. David especially made me feel at ease because he was very knowledgable and was truly concerned to get me back on the road safely. You will not be disappointed in bringing your car to this dealership. One of the best I've had the pleasure of dealing with. Thank you again! More

Service advisor was very courteous and thorough. The video walk through was also informative and I was notice of a future service needed within the next few months. Very satisfied with the service The video walk through was also informative and I was notice of a future service needed within the next few months. Very satisfied with the service. More

I always have excellent service when I come there every time and all my issues are always solved time and all my issues are always solved More

I brought them a partially completed repair of my manual clutch on a 2013 Jetta diesel and they finished the job at a fair price. I was able to communicate with Chris and the technician as the job was progr clutch on a 2013 Jetta diesel and they finished the job at a fair price. I was able to communicate with Chris and the technician as the job was progressing. More

Very please with service department and service cost The first service was very nice also. first service was very nice also. More

Very thorough and friendly service. Always helpful, courteous, and explains everything and re-explains if asked. Always helpful, courteous, and explains everything and re-explains if asked. More

5 They are always efficient and thoughtful about my needs! I really appreciate their professionalism! needs! I really appreciate their professionalism! More

David is always great! He is nice, relatable and communicates VERY well. He does his absolute best to get your car in and out. He is nice, relatable and communicates VERY well. He does his absolute best to get your car in and out. More