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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,315 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,315 Reviews of Volkswagen of Downtown Chicago - Service Center
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May 19, 2024
This was my first visit with Volkswagen and the service was great and Mike was absolutely fantastic. I would recommend this location to friends and family. was great and Mike was absolutely fantastic. I would recommend this location to friends and family. More
by LILLIAN_PENA
Verified CustomerEmployees Worked With
Helpful May 18, 2024
Convenient location in Chicago and polite staff are a great asset to this dealership. The break room and atmosphere were also welcoming and clean great asset to this dealership. The break room and atmosphere were also welcoming and clean More
by Djsilva
Employees Worked With
May 17, 2024
Need more mechanics. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. More
by BESACT1339
Employees Worked With
May 17, 2024
I came in because the light bulb over licence plate was out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to f out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to finish job. Herberto was kind enough to say that they would finish the job forfeiting the $375 after I said I can't justify $800 for this repair...just so expensive. I don't love the text for approval, prefer someone call and let me know details. Appreciated the wash and vacuum. More
by SUEFUERST1
Employees Worked With
May 16, 2024
I found a bag of empty cans of alcoholic sparkling water in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. More
by hiltimer
Employees Worked With
May 16, 2024
Great service and super friendly staff, they help with all of your doubts and questions providing the best for you and your car. all of your doubts and questions providing the best for you and your car. More
by oswac99
Employees Worked With
May 15, 2024
I recently had service done at your establishment. I've gotten an electrical diagnostic test to see what was going on with my lights on the car. Brian Collins was the guy that was helping me out. I le I've gotten an electrical diagnostic test to see what was going on with my lights on the car. Brian Collins was the guy that was helping me out. I let him know that I've already changed the fuses twice on the car and that the lights do cut on after changing the fuses, but they've popped each time I changed it after a few hours so it gotta b something else. Still, they only changed my fuses which made my lights work for a couple of hours, after that they were off again. I basically wanted a refund because I expressed to them to look for another solution because it's not the fuses, but they still did anyway. Also I got uncharged and extra $250.00 because they had to take extra time to "changed fuses". Fred Borek the Service Manager refused me a refund stating that that was worth the 460 I paid. Also he said i can't get a refund but I can pay another 250 to check what's going with my car even though I paid for that in the first place, but they wanted to be lazy. I am asking for a refund because I didn't get what I paid for. I do not want to make a social problem out of this because i feel as though i have gotten scammed. If you can please contact me at 7733017669 that would be amazing before I make this a bigger problem Thank you. More
by chancegrand
May 12, 2024
Luis was extremely helpful and thorough. He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car a He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car after I dropped it off late. Very professional and friendly staff More
by ALEX_FRIGO
May 12, 2024
I must admit I had a challenging sincere exchange of words with all concerned to come to my conclusion on purchasing the vehicle I chose. Very intelligent / knowledgeable and thoughtful group of sales words with all concerned to come to my conclusion on purchasing the vehicle I chose. Very intelligent / knowledgeable and thoughtful group of sales persons whom made it possible / satisfying to purchase my vehicle. I most definitely will recommend Ur Dealership Ty 🙂👍 More
by thomas_lopez
May 11, 2024
Very pleased with the service provided and the attitude of the service personnel especially the manager of the service personnel especially the manager More
by IV
