Viva Kia

Terrible. Waited FOREVER for service. Bought a car with crack windshield. They said they would replace, now no. Waited FOREVER for service. Bought a car with crack windshield. They said they would replace, now no. More

They greeted me and was courteous. They didn’t have my vehicle available though. I didn’t want to preserve one or wait 2-3 months for one to come in. They didn’t have my vehicle available though. I didn’t want to preserve one or wait 2-3 months for one to come in. More

So far, I have not had a great experience with this dealership. I bought, what I thought, was a great certified pre-owned 2019 Kia only to have it in the service department 5 times in the last 5 months dealership. I bought, what I thought, was a great certified pre-owned 2019 Kia only to have it in the service department 5 times in the last 5 months...for the same ever-increasing issue. This is by far one of the worse experiences I have had with a CPO vehicle in 20 years. I am very disappointed in the fact that after 5 service trips, my vehicle is still having mechanical issues. This is absolutely unacceptable. To make things worse, I was left without a vehicle every time I had to drop my vehicle off at night. I should have at least been offered a courtesy vehicle. This has just been an all-around unsatisfying experience. More

Always great service, customer courtesy, service department takes the time explaining work completed, awesome job, department takes the time explaining work completed, awesome job, More

The best! Thank Viva Kia, for making ma purchase so easy! Thank you Mr. Moss for all your help! I love my new 2021 Kia Soul! Thank you Mr. Moss for all your help! I love my new 2021 Kia Soul! More

Due to Covid it’s by appointment only but I was fine with it. Fast and courtesy service, took my car in for an oil change. it. Fast and courtesy service, took my car in for an oil change. More

Really good treat and service! Joana was really helpful and understanding. She made my first time buying a car a really good experience. I will be recommending people that are looking for new cars to go to and understanding. She made my first time buying a car a really good experience. I will be recommending people that are looking for new cars to go to Viva Kia! More

Great salesman awesome job very efficient with getting the car you want worked very quickly great environment love all the salesman kia is the BEST!! the car you want worked very quickly great environment love all the salesman kia is the BEST!! More

This time it was an update of the software of my forte 2019 and as always an excellent service. Viva Kia El Paso always deliver on the promised time 2019 and as always an excellent service. Viva Kia El Paso always deliver on the promised time More

So happy with our recent purchase. The team was amazing. The General Manager was available for our questions and Salesperson Nancy went above and beyond with her customer service. It was the fastest process The General Manager was available for our questions and Salesperson Nancy went above and beyond with her customer service. It was the fastest process I’ve ever experienced with a dealership. 10 out of 10 would recommend. More