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Vision Buick GMC - Service Center

Rochester, NY

3.8
419 Reviews

419 Reviews of Vision Buick GMC - Service Center

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June 09, 2024

The wait was really long and for them to come out and say the manager had to see was they gonna fix my tire and it is part of my warranty wasn’t good and it’s been a few days and still have not heard from th More

by antwanita1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Vision Buick GMC has always had good service. This good service is what helped us to make a decision to buy two new vehicles from the sales department earlier this year. More

by JIMBECK09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
June 09, 2024

Great service. Always friendly, professional and prompt. I would recommend them to many of my friends. More

by SFEDUNYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

When I arrived no one had any information about me so it took quite awhile to get that all filled out. The service was good. I only went to Vision because I wanted a diagnostic done on the used Encore I bou More

by Sweetie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Had my wife’s suv oil changed and tires rotated. I arrived at 8:30AM and was out by 9:30. Quick efficient service. More

by ROC.BOB.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

$165 + 3 hours for an oil change and wiper blades? Thank you, no. "Fool me once..." More

by RPGJAMES249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Great employee's clean and nice surroundings also great selection of vehicles great dealerships and Jake our salesman is a really nice and well informative about the product he sells More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

I stand waiting for service too long when there are three employees at their desks. I arrive on time for my appointments and wait an additional 15 minutes before I am attended too. They do stuff on their com More

by RICK JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Vision Buick GMC responded

Rick. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 05, 2024

Always efficient, personable and professional. Always concerned about the safety and performance of my vehicle. More

by CDENNISB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Made you feel like family. Joe was the reason I bought the Buick. I came in for service to my Yukon. I was just killing time. He treated me like a valued customer. I was sold a More

by Michaelpwarter49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Knight, Joe
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