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Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
3.9
563 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 563 reviews

May 12, 2024

I have been taking my 2018 GMC Yukon Denali back to this location since I bought it from here. Within one year of having the truck I was told I need a new transmission. It was covered by warranty, okay grea More

by Mrs. Cowart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Vision Buick GMC responded

Mrs. Cowart. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 12, 2024

Prompt service, and easy to schedule. Service advisor communicated status effectively. Was very satisfied with service experience. More

by Brian R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure name
Report | Print
May 14, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
May 12, 2024

Was never treated so poorly in all my life! Fast to take my money, but not to return it. Called numerous times and left messages, all were ignored!! More

by leeartist1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe knight
Report | Print
May 14, 2024 -

Vision Buick GMC responded

"Leeartist1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 11, 2024

Very pleasant, service was very good, we will be back. Also the selection of trucks and SUV's were good. More

by jpierri1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
May 11, 2024

The garage kept my car for eight or nine days for warranty service. The check engine light is still on. More

by TMSMILNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Vision Buick GMC responded

"TMSMILNER" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
May 11, 2024

Purchased 2 used cars from dealer. Great sales experience and after-sale support from service department. More

by gsc53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
May 09, 2024

My appreciation for Vision Buick GMC service department is mainly do to the honesty, professionalism, trustworthiness, and kindness of Kyle Lovejoy. He keeps his word.That means a lot to me. More

by Saadiq El-Amin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lovejoy
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May 09, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
May 09, 2024

They did a great job! I was told it was going to take 1.5 hours because they were busy. Ended up being 35-40 mins. More

by MARCELLINELEONARDO1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
May 09, 2024

This is my 3rd vehicle I have purchased from Vision. We all have new cars now. Happy!!! More

by CLEFTCUTIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
May 08, 2024

My very 1st appt. was hrrible! I waited fr 2.5 hrs to have mud flaps oinstalled and had to ask for my new car to be turned back to me. The reason it was not ready was More

by dbyron
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
I perfer not to name the person I delt with in the service dept. M salesman was terrific!
Report | Print
May 08, 2024 -

Vision Buick GMC responded

"Dbyron" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
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