Van Chevrolet - Service Center

Price Gouging and absolutely NO customer service. Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! Go here only if you want to be treated like a mindless ATM. Oh, and be sure to ask for John Hale, he is exceptionally unprofessional! More

Just picked up my 2003 Corvette Z06 from being serviced and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I droppe and it was waiting for me outside under the trees covered in dirt and leaves. This car rarely gets driven and has only 11k miles on it. When I dropped it off this morning it was immaculate. All the service manager could say was they have limited parking? I have been bringing my cars, trucks and SUV’s here for years but no more. Sorry this is completely unacceptable. More

The parts department inaccurately depicted a part on their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second their website and sent out the wrong part. After contacting them and telling them of their mistake I was informed I had to pay for shipping a second time to return the part to them. So, I have to pay for shipping twice for a mistake on their part. I was also informed that they MAY waive the restocking fee for THEIR MISTAKE. I would stay away from this company if this is what customer service looks like. More

I had an issue with the service dept and Scott was able to resolve my problem. He listened to me and handled it accordingly to resolve my problem. He listened to me and handled it accordingly More

I tried to have my 2021 Chevy Silverado in for service as the stereo has never worked right and Matt Cerreta Said and I quote! “You're a wonderful person! So glad I met you Lose my email and don't come ba the stereo has never worked right and Matt Cerreta Said and I quote! “You're a wonderful person! So glad I met you Lose my email and don't come back here again Matt Cerreta General Manager Managing Partner Van Chevrolet Buick GMC” Real professionals here got a 43,000$ truck that the seat belts don’t even work in the back the stereo cuts out and the visor mounts are already broken….! More

I’ve been trying to reach a manager for a week, I’ve left numerous messages & voicemails to no avail. Absolutely the worst customer service ever. I had more help than I needed when purchasing my Yukon &!they numerous messages & voicemails to no avail. Absolutely the worst customer service ever. I had more help than I needed when purchasing my Yukon &!they had no problem taking the $34,000 I paid in cash for it. They sold me a vehicle knowing it had defective tail lamps & now all I get is silence from them. They can’t say they didn’t know, I didn’t look very hard & discovered all 2015 & 2016 Yukons had defective tail lamps. I bought an extended warranty that’s useless , so I’ve got to sink $1,900 to be legal driving my Yukon. I noticed something that looked like condensation in the tail lamp & thought it would just dry out. Wrong that’s one of the major clues of the 2015 defective tail lamps. I shouldn’t be responsible for this defect but I’ve yet to have anyone call me back. I had one guy on the phone that said it’s easier to come in. I live almost 2,5 hours away in Northern Az. He said that sucks for you. Are you kidding me! When I call I get transitive & time again to reception. Van Chevrolet is the worst!! More

Andrew service writer and the mechanic diagnosed a very difficult to find noise and fixed the problem. Very impressive. Fantastic mechanics. difficult to find noise and fixed the problem. Very impressive. Fantastic mechanics. More