Universal Imports of Rochester

I have known Mark and his family for years and had always heard the greatest things about their customer service and honesty. Recently, I worked with Mark to buy a beautiful Mercedes and I can tell you tha heard the greatest things about their customer service and honesty. Recently, I worked with Mark to buy a beautiful Mercedes and I can tell you that every high expectation I had was met and exceeded. If you're looking for an honest salesperson and for great customer service, or if you just like spending time with really good people ... I would highly recommend Universal Imports!!! More

Very honest and forthright salesperson was extremely easy to work with and he was always reachable for any questions I had. He delivered everything he promised. Our deal included having the wheels refinishe to work with and he was always reachable for any questions I had. He delivered everything he promised. Our deal included having the wheels refinished and now they look like new! We truly felt treated as valuable customers. Our best car buying experience ever! More

Very good work done to vehicle and very professional. Would go there again for setvice Would go there again for setvice More

Erin Kain with Universal Imports of Rochester was absolutely wonderful to work with. She made us feel great about purchase and would highly recommend them. I will be a return customer. absolutely wonderful to work with. She made us feel great about purchase and would highly recommend them. I will be a return customer. More

Universal Imports of Rochester I can't say enough about Erin and Universal Imports! This was by far the easiest and best buying experience I've ever had. True and honest talk on the phone and in pers about Erin and Universal Imports! This was by far the easiest and best buying experience I've ever had. True and honest talk on the phone and in person, Erin was 5 Stars from start to finish. And without surprise my Audi Q5 being delivered and in my driveway in less than 4 hours after starting the buying process. I have to mention the detail they put into to their vehicles and customer service is Top Notch! You can see the effort and quality right down to their Universal Import key chain that will never fall off and I will never take off. With this being our 2nd vehicle from them I will go nowhere else. Erin thank you again, just a great day and it was fun!! Jeff R More

I can't say enough about the extraordinary client service I received at Universal Imports. Mark and his team are simply the best. While many businesses are slacking on their client service, the team at Uni I received at Universal Imports. Mark and his team are simply the best. While many businesses are slacking on their client service, the team at Universal Imports can't do enough to take good care of their clients. Truly going above and beyond to make you a client for life. Historically buying a car has been such a hassle, but at Universal Imports it's totally easy. I highly recommend them! More

“Auto Repair Nightmare”I entrusted my classic 1973 “Auto Repair Nightmare” I entrusted my classic 1973 Mercedes to this shop for a full and complete tune-up of the V-8 gas engine. After the tune-up “Auto Repair Nightmare” I entrusted my classic 1973 Mercedes to this shop for a full and complete tune-up of the V-8 gas engine. After the tune-up was done and I retrieved my car, I drove to Alexandria Bay. The entire trip my car ran worse than before the tune-up allegedly performed by Universal Imports. I took my classic 1973 Mercedes to another repair shop and the following was discovered: ●the top of the engine was covered with premium gasoline due to the fact that Universal Imports installed four (4) ss circular gas line clamps that were too large in diameter and only minimally tightened, thereby allowing the gas to leak and spray all over the engine ●an ignition wire running from the distributor was not connected and two (2) other wires were connected to the wrong spark plug ●the fuel sensor had been broken off and not replaced ●the full and complete tune-up did not include an evaluation of the 8 fuel injectors. This powerful automobile could not have been road tested by a knowledgeable individual when it had such a loss of power. When I brought these failures to the attention of the Service Manager, Mark, he questioned my veracity and dismissed the matter without any offer to correct their miserably, poor and expensive work, or lack thereof. I would never recommend Universal Imports for any kind of service or service needs. More

Very Satisfied I have been using Universal Imports of Rochester for over 10 years (since 2010). Over that time, they have serviced and repaired three of my cars, on I have been using Universal Imports of Rochester for over 10 years (since 2010). Over that time, they have serviced and repaired three of my cars, one of which I purchased from them. I do not expect to go anywhere else for expert car help. More

Not a satisfied customer BMW GT 535X Performed work on my vehicle before calling me as requested. BMW dealer did repair for $500 less then Universal. Didn’t need part Universal claimed Performed work on my vehicle before calling me as requested. BMW dealer did repair for $500 less then Universal. Didn’t need part Universal claimed More

Great job fixing my air conditioner on my Audi A7 Had a problem with my air-conditioner on my Audi A7. It Worked intermittently so problem was hard to diagnose. Universal stuck with me and ultimately Had a problem with my air-conditioner on my Audi A7. It Worked intermittently so problem was hard to diagnose. Universal stuck with me and ultimately was able to repair the problem. Mike and his crew are helpful, friendly and trustworthy. More