Toyota Cleveland Heights

Bad experience with a salesperson called Nelson. He tried to sermon me that I had to work with him exclusively and he was the only one that should show the car to me and no one else. He sounded like He tried to sermon me that I had to work with him exclusively and he was the only one that should show the car to me and no one else. He sounded like that he claimed the ownership of a customer. On Thursday, I walked in without an appointment to get help from Nelson. Initially he was nice. He seemed that he had been working with another customer and walked away together with that customer. I reached out to the sales manager and explained that I had a little time and wanted to see the interior of Camry LE and the manager asked one of nearby salespersons to show me around. Later Nelson walked in and saw me looking around a car with another salesperson. He approached me and yelled at me and tried to teach me that he was the only person who could show the car around. I did not say anything and walked away. Because of that bad experience, I bought a different car on that night. More

I’ve been a customer of this dealership for 18 years (under the previous owners). I had a Tacoma for 12 years and have had my 4Runner for not quite 6 years. On a recent visit to Service (9/19/23) fo (under the previous owners). I had a Tacoma for 12 years and have had my 4Runner for not quite 6 years. On a recent visit to Service (9/19/23) for routine maintenance (oil change, tire rotation) on my 2018 4Runner (which had 45,500 miles), the Service department told me I needed $1,144 of additional work (including a Power steering fluid exchange, Differential service, Transfer case service, etc.). The dealership is under new ownership and my first thought was they’re trying to up-sale me. My second thought was … if I really need the things they claimed I needed, for a vehicle that is under 6 years old with under 50K miles … then my next vehicle will NOT be a Toyota! I was told by my service advisor that my tires were rotated, but ‘Tires Rotated’ was not marked on the service report. When I asked my advisor about it, he assured me that my tires had been rotated even though my service report didn’t indicate so. I had been told twice that my routine maintenance service would take about 1 hour. It took 2 hours (which I guess is explained by the list of additional work they said is needed on my vehicle). My next experience will determine whether I continue to patronize this dealership and Service center. More

Terrible service department. Waited for 3 hours for an oil change with appointment. No courtesy offered, no vehicle inspection report provided. Unprofessional and dis functional. Waited for 3 hours for an oil change with appointment. No courtesy offered, no vehicle inspection report provided. Unprofessional and dis functional. More

Purchased a new 2023 4Runner at MSRP. Other dealers are still adding mark ups. We were very satisfied with the process including what we received on trade in for our existing 4Runner. Other dealers are still adding mark ups. We were very satisfied with the process including what we received on trade in for our existing 4Runner. Patricia Marcin was excellent during the entire process. More

What a pleasure to work with Stephanie Kariotakis on the purchase of my new 2020 Toyota Camry. Stephanie is extremely knowledgeable and straightforward. I strongly recommend Stephani and would buy from he purchase of my new 2020 Toyota Camry. Stephanie is extremely knowledgeable and straightforward. I strongly recommend Stephani and would buy from her again. More