Townsend Honda

About a month ago, I gave Townsend Honda the easiest car sale of their life, and purchased a used 2023 Civic Type R over the phone. I knew everything I wanted, and got the sell done within an hour. Since th sale of their life, and purchased a used 2023 Civic Type R over the phone. I knew everything I wanted, and got the sell done within an hour. Since then, it has been a series of lies, dishonesty, and sheer apathy from the dealership (shocker!). Disclaimer: I paid almost $10k over MSRP for a used Type R. Shame on me, yes. Also, shame on the dealer for it. While it falls under a “don’t hate the player, hate the game”, it’s still shady. Again tho, I did it- so I can’t really complain. What I can complain about is that I paid to have the car delivered to me. When it was delivered, the gas tank was on E, with less than 38 miles to empty. That’s not something you expect from a $53,500 purchase. I paid $200 for Honda care service (which should already come with the car, but whatever). I attempted to use the care at my local Honda, and it’s NOT redeemable at all locations- even though Brian LITERALLY told me it was. It is ONLY redeemable at Townsend Honda. So, it’s useless! Why did I bring the car in, you ask? Because the second gear is grinding, and the clutch is already beginning to slip (On a car with 3k miles!) The dealer sold it to me in this broken conditions anyways, without disclosing it. I now need to fight Honda about replacing the ENTIRE CLUTCH on my $53,500 purchase. This repair was quoted at over $9,000, and not covered under warranty. The dealer either willingly sold me a broken car, or wasn’t intelligent enough to know what a broken car looked like. Either way, DO NOT BUY FROM TOWNSEND HONDA! Townsend also charged me more than they legally should’ve for the sales tax. I brought it up to Brian, the sales associate, numerous times. Even after that, he leaves my messages on read, and ignores the refund (we are talking ~$250 petty dollars on a $53,500 purchase that the dealer is keeping). He even told me to “stop texting” him. That being said, I’ve already contacted the Better Business Bureau and Honda. I’ve filed a report, complaint, and now debating on a civil lawsuit. I’ll be honest. I’ve been in the US Air Force for about 7 years now, and this dealership takes the cake for apathetic attitudes towards their customers (and military members are used to being shafted by dealerships). Buying a car is SUPPOSED to be a fun, few in a lifetime experiences. But the experience has been anything but with Townsend. PLEASE- don’t make the same mistake I did, and DO NOT BUY A VEHICLE FROM TOWNSEND HONDA! More

Great customer service. Listened to what we wanted in a car. Trade in was easy and walked in found what we wanted and drove home! Fast and friendly!!!! Listened to what we wanted in a car. Trade in was easy and walked in found what we wanted and drove home! Fast and friendly!!!! More

On my visit to Townsend Honda, Mr. McShan was very helpful with our car buying process. He was attentive to my daughter’s questions and made her feel comfortable with the car. McShan was very helpful with our car buying process. He was attentive to my daughter’s questions and made her feel comfortable with the car. More

We pulled into the parking lot and saw an all black and tinted out Honda Accord Sport and it was very eye catching. McShan walked up and greeted us with a smile and hand shake and I knew at that point it w tinted out Honda Accord Sport and it was very eye catching. McShan walked up and greeted us with a smile and hand shake and I knew at that point it was going to be a great day. As we walked and talked, he showed us a brand spanking new 2022 Honda Accord Sport and it is a Still Night in color. My heart started beating fast because I knew this was the one for us. I’m very pleased with McShan and he’s by far one of the best salesmen I’ve ever dealt with over the years. Nothing less than 5 stars from us. More

McShan and Brian were awesome…best and easiest experience…made me feel like family and no pressure …one satisfied customer right here experience…made me feel like family and no pressure …one satisfied customer right here More

I just left Townsend Honda, & my experience was nothing short of amazing! I worked with McShan & he made sure I left with my dream car! short of amazing! I worked with McShan & he made sure I left with my dream car! More

The new female shuttle driver needs to be TRAINED, what is the point of offering a courtesy service that falls short of meeting customer expectation/service. I literally was the only person who needed a ri is the point of offering a courtesy service that falls short of meeting customer expectation/service. I literally was the only person who needed a ride at 8:00 AM on 2/25/22 and she did not try and did not take me to work. Unacceptable service and attitude, she never came out the office nor let me know of a time frame, not 1 word, just unprofessional. Also, I put the tire lug bag from my glove compartment in my cupholder when I dropped my car off but when I got my car back, the bag was missing and the technicians all claimed that they did not see it nor did they have it but that was a lie bc someone used it to rotate my tires. This place is becoming a disappointment for service, technicians take no accountability for losing necessary car items. As if I don't need the items in the bag to change a flat if one was to occur. Townsend Honda please get it together and get ppl that wan to work. More

I stopped by Townsend Honda on December 11, 2021. I was searching for a red Honda Accord. I had a certain one in mind. I wanted a red 2021 or 2022 sport. I didn't have alot of time. I drove into the parkin searching for a red Honda Accord. I had a certain one in mind. I wanted a red 2021 or 2022 sport. I didn't have alot of time. I drove into the parking lot and was greeted with a smile by McShan. He asked me what I was looking for and I told him. He laughed because I knew it wasn't going to happen. He did accommodate me well with explanations and inventory that was on the lot and what was in transit. He gave me his card and told me to give him a call if I had any further questions. A few days later he called me to see if I found what I was looking for? NOPE was my response. He told me the 2022 Silver Honda Accord Sport was calling my name and it was waiting on me. He sent pictures and I showed it to my husband and I agreed that I would look good in that specific color after all. Fast forward to December 18, 2021. I became the owner of a Silver 2022 Honda Accord Sport. My husband informed me that McShan was friendly, very knowledgeable and professional. He made sure to tell me all the documents that were needed for purchase. He gets 5 stars!!!!!!!!!!!!!!! Merry early Christmas to me. LOL More

Great working with Mcshan. Very helpful and honest. Thanks Mcshan. Check them out. They will treat you right. Thanks Mcshan. Check them out. They will treat you right. More