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Town & Country Jeep Chrysler Dodge - Service Center

Levittown, NY

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131 Reviews

131 Reviews of Town & Country Jeep Chrysler Dodge - Service Center

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October 25, 2023

Jim is a true fixed ops pro, his experience shines on every transaction, I recommend that all customers seek his expertise. More

by uglymustard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ingrassia
Oct 30, 2023 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you for reaching out to us and letting us know about your time with us. We appreciate everything Jim does for Town & Country Jeep Chrysler and our customers. Hope to see you again soon! Sincerely, Town & Country Jeep Chrysler Management Team

January 10, 2023

The AC of my Jeep Cherokee was blowing hot air , I came in they ordered new parts and fixed it as promised. I am waiting to see in the summer how the AC will work, Jim did test it out, and it was blowing c More

by zina555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Ingrassia
Jan 13, 2023 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Town & Country Jeep Chrysler Management Team

January 04, 2023

Terrible customer service. Have to call 5 times in one day to get information about your car. Was told someone would reach out to me but never did. Service advisor did not info More

by DodgeFanatic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvia Richards, Jim Ingrassia
Jan 06, 2023 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Town & Country Jeep Chrysler does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Town & Country Jeep Chrysler Management Team

Jan 10, 2023 -

DodgeFanatic responded

Thank you for taking the time to prove your uselessness with this response. Your standards of customer service are decided by the criminals who work there. Thank you for providing the worst quality car service on Long Island! Congratulations!!

October 22, 2022

Getting service at this dealership has been one of the worst experiences of my life. Returned for the same issue several times with no resolution, never given a loaner, and this last time they had my car More

by Torra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Ingrassia
Oct 26, 2022 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Town & Country Jeep Chrysler Management Team

December 22, 2021

The Service Dept is HORRIBLE. They have no clue what an appointment means. Brought my truck to have a part installed at my appointment time of 8:30. The job was schedule to take 1.5hrs (which when reviewin More

by Satisfiedcustomer1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Ingrassia
September 24, 2021

After discovering a new gas leak near the gas tank on our 1994 Jeep Wrangler, Travis Morley had us cover once again! Travis setup an appointment for us to bring the Jeep in and we had it back the next day! More

by Dan Meek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Morley, Service Advisor
Sep 28, 2021 -

Town & Country Jeep Chrysler Dodge Ram responded

Hi Dan, and thanks for the great feedback! We're very happy that Travis was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Town & Country Jeep Chrysler Management Team

September 12, 2021

Jim is extremely helpful, knowledgeable, and patient. Thank you for all of your help during such a stressful time. I will definitely be referring others to this location. Many blessings. More

by Elle Le
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Ingrassia
Sep 13, 2021 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Town & Country Jeep Chrysler Management Team

June 16, 2021

So this is my second review of this dealership. They responded to my last review of what can we do to make this right. I told them they need to fix my car and give me a loaner and they still refuse to More

by tgags17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager, Jim Ingrassia
Jun 23, 2021 -

Town & Country Jeep Chrysler Dodge Ram responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Town & Country Jeep Chrysler Management Team

Jun 24, 2021 -

tgags17 responded

This is the second time you gave me this response it is just lip service. You know my number you can call me and give me a loaner and fix now the 2 problems I have with the brand new Jeep. You know where to find me. Stop with the public statement we will make it better, because I called and I got the same response from your management team. #jeepchrysler #lemonlaw #lipservice

November 26, 2019

they had my car for 2 months couldn't get a straight answer no loaner finally got it back less then a month ago now I'm stuck. More

by f_pizzuto
Recommend Dealer
No
Employees Worked With
Jim Ingrassia
September 08, 2019

Keeping my Hemi Durango on the road! I have been with Jim and Town for over 12 years and they have always been professional, on time, honest and fair with me. My Durango has over 130k on More

by Jim Hemi
Recommend Dealer
Yes
Employees Worked With
Jim Ingrassia
Sep 16, 2019 -

Town & Country Jeep Chrysler Dodge Ram responded

Our goal at the dealership is to create a customer of a lifetime experience, it's good to hear we are performing at the top of our game. Thank you for taking the time out of your day to let us know how we did, we truly appreciate your loyalty and look forward to working with you again.

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