Toothman Ford

Toothman Ford, was very responsive to my inquiry. The salesman was very helpful. I did not make that purchase but would very likely deal with Toothman Ford again. The salesman was very helpful. I did not make that purchase but would very likely deal with Toothman Ford again. More

The salesman failed to disclose serious issues that impacted the safety of the Toyota vehicle I purchased. They placed a WV inspection sticker on the truck. After I purchased the truck, serious issues impacted the safety of the Toyota vehicle I purchased. They placed a WV inspection sticker on the truck. After I purchased the truck, serious issues with the brakes developed. I took the truck to a Toyota dealership the current brake system on the car will not pass inspection. The break lines are a mess and twisted and tangled under the truck rather than attached to the frame as they should be. More

Bait and switch operation no truck available. Won't answer questions about the specific vehicle at all. High pressure data mining with repeated phone sales calls every day. "Just want to ask y Won't answer questions about the specific vehicle at all. High pressure data mining with repeated phone sales calls every day. "Just want to ask you a few questions... ". Gross. More

Worked with Tyler Stevens. He was honest and professional. The price was the best of any I saw. He was honest and professional. The price was the best of any I saw. More

Made a 3:30 appt yesterday with Toothman Ford to drive a 2019 Jeep Grand Cherokee Limited and a 2014 GMC Yukon. Rep on the phone said before we left, “I’m pulling them both out front and they will be ready 2019 Jeep Grand Cherokee Limited and a 2014 GMC Yukon. Rep on the phone said before we left, “I’m pulling them both out front and they will be ready when you get here.” Took vacation day from work and drove from Charleston, arrived at 3:25 pm. Neither car is on the lot much less out front. In fact, the Jeep is in the repair shop and not available for the test drive. Yukon is grimy and filthy. Dried ketchup on some of the seats. Local sales staff explained that reservations are made by an off-site call center. Drew was very knowledgeable and helpful. Greeter caught us when we came in the door, offered us drinks and found Drew for us. It’s unfortunate for the great local staff that using the call center is impacting sales and causing customers like The Good Husband and me to go elsewhere. More

I purchased a used F-150 truck from Toothman and Ford on July 24th. I paid a substantial deposit, signed a sales agreement, and made arrangements to have the truck delivered to me on July 27th. On July 26th July 24th. I paid a substantial deposit, signed a sales agreement, and made arrangements to have the truck delivered to me on July 27th. On July 26thh, the salesperson called to tell me that the truck I purchased was sold. The dealership offered nothing other than a simple "sorry", and asked if I would be interested in a downgraded model of the same truck. In the meantime, I returned the vehicle that I had been driving and I must now wait to see if they return my deposit. This is an extremely untrustworthy dealership and I would encourage everyone to shop elsewhere. More

No return contact from dealer on potential sale of car, as is with the case with all I have contacted threw this site as is with the case with all I have contacted threw this site More

Unorganized and misleading should be the name of this dealership. We’ve purchased 5 cars here in the past but the last two attempts we’ve been treated very poorly dealership. We’ve purchased 5 cars here in the past but the last two attempts we’ve been treated very poorly More

Great customer service called yesterday and got an appointment for today… Everyone is always polite and helpful appointment for today… Everyone is always polite and helpful More

Terrible Experience. Wasted 8 hour round trip. Online search found a used vehicle we needed for a good price. When we arrived, we were told it had just been sold an hour Wasted 8 hour round trip. Online search found a used vehicle we needed for a good price. When we arrived, we were told it had just been sold an hour before we got there. Over the weekend contacted Toothman Ford. On Monday they said the vehicle was available. We set an appointment to the see the vehicle. When we started the trip we called back and said we would be later than we thought and would they still be open at 5:30? Can we move our appointment for this particular vehicle to 5:30 or a little after. Told them it was a 3.5 hour drive. They said would be VIP, with an appointment just come inside and they'd be ready for us. Some sales guy on the lot shook our hands on the way in and said he would take us because he's the guy on the lot today. We told him we had an appointment to see that particular vehicle and he said he would go check on it's status. - No, hi, how was your trip, no, here's the restroom, nothing. Just, here's my desk wait here and I'll get back with you. Then he says sorry the vehicle was sold an hour ago. Then continued with flippant remarks where the words say he's sorry and understands but nothing in the voice or manners show any remorse or real concern. Not even, hey I see you've had a long trip, can I get you a coke or anything. And then a scolding voice saying, we don't hold vehicles for anyone here, it's first come first serve. Well, when we talked on the phone those 2 times before we got there, someone sure could have told us that making an appointment for the vehicle doesn't mean anything. Could we have made a down payment to hold the vehicle? We'll never know. They had our phone number - could have texted or called us to let us know the vehicle had been sold. Instead of getting home after 10 pm, we could have been home by 8:00. We both took a day off from work to buy this vehicle - and I get a flippant Sales guy? No manager types in sight. No way to know if the vehicle had been sold an hour before we got there or if the vehicle was ever on the lot. No Courtesy. Flippant Attitude. With the internet is easier to find vehicles farther away. But there's no point in driving hours to Toothman Ford for an online vehicle. Cross them off my list. More