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Tom Wood Toyota - Service Center

Whitestown, IN

4.6
218 Reviews

218 Reviews of Tom Wood Toyota - Service Center

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May 04, 2024

Great staff courteous always on top of the service. Always great work. They take great care of my Toyota 4 runner and have for years it’s a 2006 and they keep it running like brand new. I’ve been impre More

by 627patchon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Tom Wood Toyota responded

We're delighted to know that you've been satisfied with our service for so many years! Keeping your Toyota 4Runner in top shape is always a priority at Tom Wood Toyota. Thanks for sticking with us since '89, and here's to many more years of great work together!

July 28, 2023

Barbara Zimny is awesome. I purchased a new 2022 Toyota Sienna Platinum at a different dealership (which was a big mistake!) but take it to Barbara for service because she is More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Zimny
Jul 31, 2023 -

Tom Wood Toyota responded

Dennis, it's great to know that Barbara has been providing you with superior service at Tom Wood Toyota. We appreciate your recommendation and look forward to continuing our business with you! Safe travels until we see you next time!

November 30, 2022

I have worked with 3 different service advisors now, and am now convinced they are all good. Most recently it was Scott Goodson. They are good in every possible way. Honesty and integrity are hard to come More

by Bogada7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Nov 30, 2022 -

Tom Wood Toyota responded

This review makes our day! Thank you for trusting Tom Wood Toyota with your business and your vehicle. We will pass along your feedback to Scott and the team, they will appreciate your support. Drive safely until we see you again!

August 05, 2022

My repair experience with customer service rep Nick Coulbern was outstanding. After I winced at the proposed price of a new tire, he found me a less expensive one. He also told me I can order a new Pri More

by Prius Owner Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Coulbern
Aug 08, 2022 -

Tom Wood Toyota responded

Thank you so much, Liz, for the five-star review and for sharing some of the details from your most recent experience at Tom Wood Toyota! It is great to hear that Nick left a positive impression and ensured everything was taken care of up to our high standards. See you next time!

August 03, 2022

I like it’s location and excellent service. The front desk is very polite and excellent waiting area More

by ydu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Fields
Aug 03, 2022 -

Tom Wood Toyota responded

Thank you for sharing this awesome review! We are happy to have earned your business and we hope to see you at Tom Wood Toyota for your future service needs. Have a great day!

July 24, 2022

Fast and easy. I like the email use for repair and consult and easy to make an appointment. More

by gltruax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Guidarelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Smith, Alberto Rodriguez, Trey Fields
Jul 25, 2022 -

Tom Wood Toyota responded

Thank you for reviewing us! We appreciate your business and hope to see you back at Tom Wood Toyota!

July 16, 2022

I love Tom Wood Toyota…everyone is nice and really try to accommodate. I’ll be back again. More

by Cvale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara in Service
Jul 18, 2022 -

Tom Wood Toyota responded

Thank you for taking the time to review Tom Wood Toyota!

July 05, 2022

Took 3 hours(even after setting up an appt! ) to get an oil change and tire rotation. More

by Sc430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cant remember, both were very nice. Apologized for slow service and even started it himself!
Jul 06, 2022 -

Tom Wood Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver seamless and efficient service, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to better our practices in the future. If there is anything more I can do to assist you or help fix things, please feel free to reach out. Best, Neal Guidarelli - Service Manager - 317-298-9081

July 01, 2022

Superb service! The technician took me at the last second. He answered all my questions with a lot of patience on his part. You see I’m what you would call a “Senio More

by ContinentalCarol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Jul 01, 2022 -

Tom Wood Toyota responded

We appreciate the time you took to give the Tom Wood Toyota team a shoutout! We're always happy to help so please let us know next time we can be of service. Take care!

July 01, 2022

Amazing service. Felt like I was treated like a friend at their home. Then they charged me nothing (FREE) to check over my car. I will recommend Tom Woo More

by DREWCRAWFORD66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forget
Jul 05, 2022 -

Tom Wood Toyota responded

It was a pleasure to service your vehicle at Tom Wood Toyota! Thank you for the five-star rating and confidence in our team. Your recommendation is appreciated by us all. Until next time!

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