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Texas Toyota of Grapevine
Grapevine, TX
604 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 604 reviews
May 01, 2024
This is a great dealership! The location was easy to get to and the people are so friendly and helpful, especially Sebastian and Nick. We showed up not quite sure what car we wa The location was easy to get to and the people are so friendly and helpful, especially Sebastian and Nick. We showed up not quite sure what car we wanted but we had a list of preferences and Sebastian took that list and found us a couple of cars that would meet our needs. He was patient, kind, and respectful. He let us take our time looking at the different vehicles and helped us to find our dream car within our budget. Nick was very helpful with explaining the different financial options and warranties. If we need to buy another car we will definitely be coming back to Texas Toyota of Grapevine! More
by Krystyna C
Employees Worked With
Sebastian, Nick
Helpful April 27, 2024
I recently had a disappointing experience at Texas Toyota of Grapevine while considering a pre-owned Tesla Model Y. Despite an initially thorough presentation by salesman Nasser, who detailed minor flaws via of Grapevine while considering a pre-owned Tesla Model Y. Despite an initially thorough presentation by salesman Nasser, who detailed minor flaws via a grainy video, a significant issue—a cracked headlight filled with water—was conspicuously omitted. This major flaw only came to light after I had invested over three hours driving to the dealership. The management's response compounded the frustration, offering merely a slight discount and suggesting I find a replacement headlight from a salvage yard myself. This experience seriously calls into question the dealership's transparency and commitment to customer satisfaction. Potential buyers should be cautious and critically assess the integrity of this dealership's practices. More
by BrandonR
Employees Worked With
NASSER
April 25, 2024
Attention courtesy follow through professional professionalism, honesty. Great cars, good location, great people especially Christian in sales professionalism, honesty. Great cars, good location, great people especially Christian in sales More
by Jflashrock
Employees Worked With
Christian, Bruce, and Adam,
April 04, 2024
We visited the dealership twice over the last week of March, first to explore the cars available and the next time to finalize the deal. Our first visit was very pleasant with George and Alex spending a March, first to explore the cars available and the next time to finalize the deal. Our first visit was very pleasant with George and Alex spending a lot of time with us working through all the different expectations we discussed with them in terms of the car itself and in terms of the financing. We left them with the thought that we would return on Saturday to close the deal. When we went back Saturday, we were met with the very enthusiastic Ehab, who was just two weeks into his job. Despite being on his Ramadan fast, he painfully worked with us to get the car and the deal that we were looking for, although his manager did not agree to completely satisfy all our requirements. Ehab went above and beyond his brief in trying to advocate for us and also look around for the specific car we were looking for, which was earlier reported “not available” by his manager. He managed to find that car in the lot and arranged to finalize the deal as close to my expectations as possible. Different customers have different expectations when they are looking to buy something, and the best salesperson is the one who senses that and works towards satisfying that requirement for the customer. Ehab is among them! To top it all, when discussing with Ehab, we had expressed our inability to drive out the new car for the next few days, and Ehab was again kind enough to take care until we picked it up. More
by Shahtushaarr
Employees Worked With
George, Alex, Ehab
April 02, 2024
Working with Mike Atakpo was a pleasure while buying our new truck. There are not many people that are as genuinely nice as Mike was with us. We couldn’t have asked for a more informative and polite salespe new truck. There are not many people that are as genuinely nice as Mike was with us. We couldn’t have asked for a more informative and polite salesperson to work with. Thank you, Mike for such a great experience! More
by Jake Downs
Employees Worked With
Mike Atakpo
April 01, 2024
The staff was knowledgeable and very attentive. I ended up purchasing the car I was initially interested in. I will definitely return to TX Toyota of Grapevine for my next vehicle purchase. I ended up purchasing the car I was initially interested in. I will definitely return to TX Toyota of Grapevine for my next vehicle purchase. More
by Tamara P
Employees Worked With
Adam Sadek
March 27, 2024
Jon Diaz made the process as smooth and simple as possible and was a tremendous help. Will gladly come back in the future for any purchasing needs. possible and was a tremendous help. Will gladly come back in the future for any purchasing needs. More
by John F
Employees Worked With
Jon Diaz
March 26, 2024
Big Will sold both my husband and I a car. He is the best car salesman we've ever had. He took his time and found just the right car for us. No high pressuring, just great customer service! Wo He is the best car salesman we've ever had. He took his time and found just the right car for us. No high pressuring, just great customer service! Would come here again for the maintenance services as well as new or used cars! Blessed to have met him and his team. More
by Darla
Employees Worked With
Big Will
