Team Toyota of Glen Mills

Was in the market to upgrade my 4Runner. I'm now on my 3rd 4Runner. Literally the best car buying experience. Jeff, Duane, Sharon and Torin are a great crew. Thank you all for the wonderful I'm now on my 3rd 4Runner. Literally the best car buying experience. Jeff, Duane, Sharon and Torin are a great crew. Thank you all for the wonderful experience. More

Clean dealership, friendly staff, was in and out with a used car in about 3 hours, of which a 1/2 hour was me inspecting the vehicle behind the dealership. Would recommend. used car in about 3 hours, of which a 1/2 hour was me inspecting the vehicle behind the dealership. Would recommend. More

Was helping my neighbor find a car and ended up at Team Toyota looking to drive a Subaru Crosstrek. Rich Kearney was our salesman and he was extremely patient, thorough, and offered up other options when Toyota looking to drive a Subaru Crosstrek. Rich Kearney was our salesman and he was extremely patient, thorough, and offered up other options when the Subaru didn't work out for my neighbor. She drove 5 cars and ended up with a Honda CRV that worked perfectly wrt functionality and cost. Rich patiently explained functionality in all of the cars driven, and answered quesitons effectvely, never being pushy or aggressive. Negotiating the price was a respectful back and forth, leaving my neighbor happy with the final result. Once the car was chosen, we worked with Nick Toto on financing for part of the vehicle. Nick was also very patient and explained what he was doing through each step of the process. Overall an extremely positive experience and I'd definitely work with this team again. More

Inquired about a vehicle and got an email back from Shannon telling me that because I live 30 miles away I could not buy from them. I have NEVER been told I could not buy a vehicle because of where I l Shannon telling me that because I live 30 miles away I could not buy from them. I have NEVER been told I could not buy a vehicle because of where I live. Terrible. You have lost a customer!!! More

they never got on touch with me ! I emailed them and they never got back to me I emailed them and they never got back to me More

I just leased my 4th car from Glen Mills. Enough said I would say right? Enough said I would say right? More

Inquired about buying a new RAV4. I understand that new vehicles, especially hybrids are tough to come by. Just seemed totally disinterested in earning my business. I was willing to p I understand that new vehicles, especially hybrids are tough to come by. Just seemed totally disinterested in earning my business. I was willing to put more than half down. I'll just move on to someone else who would like to do business. I'd pass on this place. More

I had a really good time at Team Toyota of Glen Mills. Rich Kearney was really helpful and took the time to answer any concerns. I would definitely recommend this place for your car purchase. Rich Kearney was really helpful and took the time to answer any concerns. I would definitely recommend this place for your car purchase. More

Went in for an inspection 10-29-22 and was left with wet carpet! Never had such a bad service visit before. It started with a high quote for the inspection, since my appointment last year was one day shor carpet! Never had such a bad service visit before. It started with a high quote for the inspection, since my appointment last year was one day short of one year ago. Nobody mentioned that when I made the appointment though. Was told I had a light bulb out and signed off on replacing it. 90 minutes later, they told me my car was ready. The valet got out and I noticed the floor mat on the driver's side was soaking wet. Weather was totally dry - and so was my car when I brought it in. The valet couldn't explain it. The service advisor said he would talk to the manager to figure out what happened. I just wanted the water removed from my car ASAP. Instead he asked me to wait another hour for somebody in detailing to clean it up. After 75 more minutes they told me the car was ready again, yet I picked up the mat and found water underneath - the carpet was soaked. Had to leave, but spent time at home with rags pressing on it an squeezing out as much as possible over the next few days. This led to a lot of time cleaning and stressing over something that never should have happened. After going there for every 5K or 10K mile maintenance service and inspection for nearly 20 years, this experience was the worst. Got a call from customer care rep who said they would look into what happened. A few days later she said the technician claims he told me about the water and that there was a leak problem in my car. That's two more lies. The only times the advisor spoke with me were at check-in, going over items in my printed Visit Summary, sending me to the cashier, and hearing my complaint about the water. The summary says NOTHING about water or a leak. It says they inspected the floor mats, though. There is a checkmark after that bit. My advice is to avoid this place. For anyone going to this place for service anyway, take detailed pix of your car inside and out - before and after they touch it. My pix are on my Google review. More