Tate Chrysler Jeep Dodge Frederick

On 3/15/24 our 2020 Ram 5500 Diesel Truck that we purchased in 4-2021 brand new from Tate Dodge/Ram from the Frederick location broke down . We were driving on the beltway and the truck started slo purchased in 4-2021 brand new from Tate Dodge/Ram from the Frederick location broke down . We were driving on the beltway and the truck started slowing down so we pulled over on the shoulder ,turned off the truck ,tried restarting It but it couldn’t start,so we had it towed to Tate. We’ve been taking our truck for service at this location since we bought it and the former service advisor Kevin Cissel has always been very pleasant,professional and has always provided us with excellent service!! . We went to Tate on Monday for diagnostics,the new service advisor Kyle told us that the truck will need a new engine and gave us a quote for a new engine costing 35K. I asked Kyle if they could do further diagnostics and he said it does not matter if they checked further it will come to the same conclusion resulting in a new engine replacement.We really didn’t believe Kyle that our truck needed a new engine so we towed it to another repair shop close by for a second opinion.We explained everything to them that happened at Tate and he said that they will open it up and do diagnostics for us and see what the problem was. He called us back the same day and said that they found the problem,it was just a broken flex-plate and we didn’t need a new engine.They were also extremely shocked that Tate was advising us to buy a new engine. We’re so glad that we took it for a second opinion because if we didn’t we would’ve never known that it was just a simple repair!!.The technician was actually able to fix the truck and get it back up and running again.The cost for repairs was 5,100 dollars compared to the 35K that Tate was trying to charge us. It is very disappointing that the service department at Tate in Frederick was trying to charge us 35K for a new engine when all we needed was just a new flex plate and on top of that their technician broke off a bolt on our engine trying to turn the engine over manually. Needless to say we will be taking our business elsewhere from now on!! .We were loyal customers for 3yrs and it sucks that they treated us this way. Furthermore we are not the only customers complaining about the technician breaking off a bolt on the engine. Furthermore we are not the only customer complaining about the technician braking off a bolt on the engine. We went in to speak with the service manager Evan Jones letting him know that they misdiagnosed our truck stating that we needed a new engine when we didn’t and they refused to do further diagnostics like we initially asked. He was extremely rude, condescending and narcissistic as xxxx!! . Evan told us that we signed the diagnostic paper not allowing them to disassemble the engine to pinpoint the problem and also installing a new engine . Which is not true because what we signed for was declining the replacement of a new engine and not declining the break down of the engine .We also told him that their technician broke off a bolt on our engine and he said that it was already broken which is incorrect.He basically twisted our words and everything that we said he tried mansplaining it all,he could care less about what we were telling him and not taking any responsibility for anything and trying to cover up for the mistake and incompetence of his service advisor Kyle and the technician. We’ve spent a lot of money at that dealership over the years and it is very disappointing that we purchased the truck for 60K plus dollars and the service manager had the audacity to say we wanted something for free, which by the way we didn’t ask him for anything for free . We really wished that Kevin Cissel was still the service advisor in the heavy duty truck department because we know for a fact that things would have been done correctly the first time and he would’ve done further diagnostics like we requested and the the problem would’ve been solved. We will get in touch with Corporate..What a terrible way to treat loyal custome. More

This place is trash. They sold us a lemon and are refusing to help us with the process. We have had to bring the car back 5 times in the first two months of ownership. Me They sold us a lemon and are refusing to help us with the process. We have had to bring the car back 5 times in the first two months of ownership. Meanwhile, this car was brand new, with 11 miles on it. Every time we bring it in they run tests and tell us it’s totally fine. When we originally bought the car and drove it home the next morning it smelled like chemicals and burning material. They said it was fine. The check engine light came on the next morning. Again, everything was totally fine according to Evan. Evan is rude, sarcastic and loves mansplaining things. This has been one of the most frustrating experiences of my life. Honestly, I’m scared to even drive my kids in this car that keeps having issues. It’s funny how helpful everyone is when you buy a car, then when you have an issue they treat you like your stupid, and crazy. This place is horrible!!! O starts…. DO NOT RECOMMEND More

If I could give this dealership negative stars I would. We got a Hybrid last night not knowing much about them and the sales lady didn't tell us much about them. We didn't know what to ask either, but she We got a Hybrid last night not knowing much about them and the sales lady didn't tell us much about them. We didn't know what to ask either, but she could've have educated us more on them and helped us make a better decision. There are only 30 miles on it, prob 60 by the time we would have driven it back. We do not want the vehicle we got and they don't seem to want a HAPPY customer. Granted we should have researched a little more on our own but all they wanted to do was close a sale. I will never go back to them again and will make sure everyone I know and come in contact with doesn't go to them either. They are not customer focused and only do what they need to do for their bottom line. Horrible business practice by not being customer focused. There are a ton of other places to go. Stay away from Tate in Frederick. More

Really bad customer service experience at Tate Preowned car dealership, especially with Manager Nazim who was extremenly rude and sarcastic. They need to learn the customer service doesn't end with sales car dealership, especially with Manager Nazim who was extremenly rude and sarcastic. They need to learn the customer service doesn't end with sales and infact starts with a completed sale. As per Nazim, as I have purchased a car, now they don't need to care about anything as I am not going to buy another car from them. More

sales person Luis Aulet was very rude over email talking to me like I don't have any sense,thanks for showing your true colors. won't be getting my business. to me like I don't have any sense,thanks for showing your true colors. won't be getting my business. More

On August 26th 2022, I brought my 2005 Jeep Grand Cherokee in to Tate Chrysler, Jeep, Dodge in Frederick MD for a routine coolant flush. I was having no issues at the time with my vehicle. $200 later Cherokee in to Tate Chrysler, Jeep, Dodge in Frederick MD for a routine coolant flush. I was having no issues at the time with my vehicle. $200 later and my first drive to work (about 45 min/ 30 miles) the radiator blew, overheating my jeep. I called the dealership and they immediately denied responsibility. They claimed it was not their fault but they would fix it at my expense. Being that I only have that vehicle, I didn’t have much of a choice. They quoted me to replace the radiator and the transmission cooler/AC condenser because of the age of my vehicle and “rust” so they wouldn’t have been able to save the transmission cooler/AC condenser. I agreed to buy these parts and pay for the labor to install them. $600 later and I have my jeep back. Within 1 week the jeep started having issues with drivability. The check engine light came on for a misfire and that in turn caused the transmission to throw a code as well. After scanning the Jeep, it called out the EVAP purge solenoid and Crankshaft position sensor. I decided to check the CPS as its easily accessible to see if there was something obvious. Upon removing the skid plate, a handful of bolts and hardware fell out from underneath the Jeep. Upon further inspection, my radiator and transmission cooler/AC condenser were missing bolts hand hardware to properly secure it!!! I couldn’t believe this was the work of a dealership. In addition to that, I attempted to use my AC for the first time after that service the AC compressor locked up. Because they replaced my AC condenser/trans cooler, they did not properly service my AC system so it was low on Freon and oil for the compressor. This is what caused the compressor to seize. I called the dealership again to not only express my concern and displeasure with the work, but I could not believe how defensive they had become. Not once were they apologetic that any of this had happened. I decided I could not trust this dealership and since they would not correct the issues I filed an official complaint with Chrysler. They told me to take it to another dealership of my choosing. I took it Criswell Chrysler in Gaithersburg MD. The service rep and tech after reviewing my vehicle agreed that Tate Chrysler did not properly install the radiator and transmission cooler. They also damaged the transmission cooler/AC condenser during install but they also told me that I was missing $90 in hardware! Criswell’s service Rep relayed this to Chrysler for my complaint but yet the Area manager denied any assistance in fixing my Jeep. I was not asking to be reimbursed, I was solely asking for my truck to be repaired the correct way for what I had already paid for in addition to anything connected to that repair. The only other thing connected to that repair was the AC system. At this point I just want my Jeep fixed at no additional cost to me by Criswell. More

My daughter brought my car in for sheduled 8 am appointment for a re call on the air bag replacement. We didn't get the car back until after 2pm. I called my daughter @ 12pm and asked her if th appointment for a re call on the air bag replacement. We didn't get the car back until after 2pm. I called my daughter @ 12pm and asked her if they had finished. She said someone told her that it was a first come first serve basis (why did I shedule for 8am then). I called up there and they said that they had to find the vehicle, they would call me back. No one ever did, however they called my daughter and said that they may have the car a bit longer. I stopped by the dealership. Worst customer service experience. There were to gentleman in the service office and they never acknowledged me standing there. They looked at me and never asked if I may need help. They sawed when I walked through the door. I called to make a complaint Friday and the service manager did reach out to me promptly. I talked to the service manager yesterday and explained what happened only for him to defend the men by saying that they were probably busy and that they are ranked the best in the area. I told him that they were not busy and I didn't receive any acknowledgement. There was one young man who came from the back and did ask if I had been helped. I appreciate him and told him that I appreciate the good customer service because the other 2 men did not utter a word to me. I am new to the area and trying to find a good respectful and reliable place to get my vehicle serviced when needed. They have lost a potential customer just merely off of 1st impressions which was not good. From the reaction that I got from the manager, nothing will change and my 2 cents doesn't matter. More

Worst service dept ever. Took my 2020 Powerwagon in 7/2021 for the advertised $75 oil change. After arriving at my appt. it turns out the the $75 was only if I spent a tota Took my 2020 Powerwagon in 7/2021 for the advertised $75 oil change. After arriving at my appt. it turns out the the $75 was only if I spent a total of $150 on 2 oil change - 2nd to be used within one year. I already made the appointment and was there to I felt stuck to spend another $75. So fast forward to 7/2022. My truck had an insurance claim and was in another dealer for an estimate. After I got my truck back, I called Tate and explained that I was 10 days outside of this "year" for my second oil change because my truck was in the shop. Tate's response was that "we do not do charity work" but that they would do me a favor and sell me an oil change for "half price" of $75. So Tate had my money for a year, never provided any notice that the "year" was up and then refused service of an oil change - due to no fault of my own. I called up RAM customer service and explained the situation. They gave me 2 free oil changes. This is how customer service is done - Tate obviously does not know about customer service. I have purchased vehicles in the past from Tate and had them service my vehicles. NEVER AGAIN - I do not need their "charity work". More

The salesman was very nice, friendly and welcoming Their The salesman was very nice, friendly and welcoming Their lot is full and packed tight of a lot of nice pre owned used vehicles Had everything set The salesman was very nice, friendly and welcoming Their lot is full and packed tight of a lot of nice pre owned used vehicles Had everything set up with my loan company to purchase the vehicle that I adored They also undercut the Kelly Blue book value of your trade in Their xxxxx are so tight that they lose a sale over bricking of $1500 Their greed will kill sales, and like I said the lot is full and packed tight you can’t even fart! More