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Swickard Toyota

Edmonds, WA

4.4
1,400 Reviews
Call Dealership (866) 858-1515

21300 Highway 99

Edmonds, WA

98026

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1,400 Reviews of Swickard Toyota

May 03, 2024

With the direction and assistance and reasonable in pricing and attentive to my concerns, They were willing to work with me as well More

by kitkrow2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William, Paul Chung, Taylor Covert, Traci Amor
Report | Print
Helpful
May 02, 2024

I go to Swicakard Toyota not only because the Service Department crew are good and knowledgeable but because of Khing, the Service Advisor. He is nice, very knowledgeable and takes time to explain what n More

by Jesusa D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khing, Courtney, Ryan
Report | Print
May 02, 2024 -

Swickard Toyota responded

Jesusa, it's great to know that Khing and the rest of our team at Swickard Toyota have been able to provide you with such excellent service. We appreciate your trust in us! Thanks for sticking with us - we're here whenever you need assistance!

Helpful
May 02, 2024

Service technician Lynn S. Sar is very professional and excellent customer service. I am very happy with her service. More

by yogibmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Chung, Taylor Covert, Traci Amor
Report | Print
May 02, 2024 -

yogibmw responded

Service technician Lynn S. Sar is very professional and excellent customer service. I am very happy with her service.

May 03, 2024 -

Swickard Toyota responded

We're delighted to know that you had a great experience with our service technician, Lynn here at Swickard Toyota! We appreciate your feedback and are here for any future needs. Safe travels!

Helpful
May 01, 2024

Long time changing tire and when asked I received very cold shoulders. Noncombative and nonreactive customer service can go a long way to customer satisfaction More

by Wbuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khing. Tops!, Paul Chung, Traci Amor
Report | Print
May 01, 2024 -

Swickard Toyota responded

We're very sorry to learn about your experience. We aim for efficient service and a friendly environment, so it's disappointing to know we didn't meet those expectations this time around. Your feedback is valuable in helping us improve our customer interactions moving forward. We'd like to discuss this with you further, so please get in touch with us at the email below with your full name and a contact number, and one of our store managers will reach out to you directly. Thank you, Terry Collins - Customer Experience Team Lead customerexperience@swickard.com

Helpful
April 26, 2024

Service was as expected. Work was completed within the estimated timeframe. Adding words to fit 15 word minimum. More

by Camry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Apr 29, 2024 -

Swickard Toyota responded

Camry, we're glad to know that our team at Swickard Toyota met your expectations and completed the work in a timely manner. Thanks for sharing!

Helpful
April 25, 2024

I have always have great experience over the past couple months with them. They show so much care and always there to have a discussion and help out as they can. I have been their customer since 2011, and f More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Chung, Taylor Covert, Traci Amor
Report | Print
Apr 25, 2024 -

Swickard Toyota responded

We're so glad to know you've had consistently great experiences with us at Swickard Toyota since 2011! We always aim to provide the best service and care for our customers. Here's to many more years of improving together!

Helpful
April 21, 2024

I was very pleased with the entire shopping and buying process. Jon was a great help! More

by Nancy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Van Patten
Report | Print
Apr 22, 2024 -

Swickard Toyota responded

Nancy, we are happy to hear that you had a positive experience with Jon and the team! Thank you for choosing Swickard Toyota and for sharing your support. Safe travels ahead!

Helpful
April 21, 2024

Very easy purchase. Up front with cost. Will work with you if they can. Will buy again from them. Enjoyed working with Jon and entire Swickard team. More

by spmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Apr 22, 2024 -

Swickard Toyota responded

We're glad to know you had a positive experience with Jon and the rest of our team at Swickard Toyota. We strive for transparency in all transactions, so it's great to see that reflected in your review! Enjoy the road in your new vehicle, and welcome to the Swickard family!

Helpful
April 20, 2024

Professional liars is what they are. Don’t do business with Ali. Never mind, just skip this dealership entirely More

by Ali
Recommend Dealer
No
Employees Worked With
Ali
Report | Print
Apr 22, 2024 -

Swickard Toyota responded

Ali, we are really sorry to hear about your experience. It's important for us that all our customers feel respected and valued, so it's concerning to see we've left the wrong impression. We'd like a chance to discuss this further with you — if you're willing, please reach out at your earliest convenience and include your full name and contact number. Thank you, Terry Collins - Customer Experience Team lead customerexperience@swickard.com

Helpful
April 19, 2024

They regulary me regularly about my car maintinance. Thank you for your quick service. I will be back soon More

by Orhan Tuncaloglu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service Dept Courtney, Paul Chung, Taylor Covert, Traci Amor
Report | Print
Apr 22, 2024 -

Swickard Toyota responded

Orhan, we're glad to know you appreciate our reminders and quick service at Swickard Toyota. Looking forward to seeing you again soon!

Helpful
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